Snap Fitness Wauwatosa — Attraction in Wauwatosa

Was a member of this SNAP fitness for some time and overall was not very impressed. Stayed with the club for location, but over the years equipment broke down, the floor began to deteriorate, and things sometimes straight up disappeared from the space. Owner not very customer oriented. Overall same experience you'd expect at a $10/month big box gym, but instead you pay $45/month + $35/annual fee for a total average of around $48/month.

There's 3 bikes total and 1 never worked for the entirety of my time there. Wrote several complaints about it, notified the owner a few times, and never even heard back.

The floor has been breaking down for close to a year now, and there's a little "wet floor" sign over the spots plus a sign saying "we're working on it", but again, never saw that get any better or heard any updates about it.

At one time there was a scale in the bathroom, but it disappeared, never heard about it again.

Sometimes cables snapped on the weight machines and they'd simply get an "out of service" sign. I think once or twice I saw them come back into operation, but there were still broken ones when I left.

At one time a bench was removed from the space which resulted in a LOT of needing to "work in" with other members and drag the bench across the room between sets. Made everyone's workouts longer. To be fair this eventually did get remedied and we got the 3rd bench back, but it took at least 3-4 weeks of a lot of folks submitting feedback to the owner. The response I got from the owner when I mentioned it personally was, "well it just looks cluttered when it's out there". So, aesthetics seemed more important to them than what the customers needed.

Probably wouldn't recommend, overall. Good location, but too expensive for what you get in my...

The owner of this location is very unprofessional. I had inquired once about rates when my daughter and were looking to join. We desired at the time to join another local gym bc at the time it made more sense to be more cost effective at the time. I contacted this location a second time bc there were specials in the window. Jen had kept my contact info from my first inquiry. She replied back to me that the first time I had inquired that the monthly fee was too much before. My situation had changed and my mother was going to be joining with me. I found her reply to be offensive and disrespectful by insinuating that because the monthly fee the previous time was too much that this time it would be also! I don’t feel you should ever have to feel less then from just asking for information and it’s extremely unprofessional and ...

The space was clean. The trainer on duty was friendly. There is a very high quality squat rack that also has pull up bars that are very high. This is great for tall people so that they can actually hang off of the ground. There is a functional fitness area as well as every machine you would need to bodybuild. I would not pay attention to the reviews that are older than a few months with very low ratings because it seems like new ownership and the management of this building is under good control. I'm of the opinion that the only five-star snap fitness in the area is the one in Bay View but this one in Wauwatosa makes the best use of the space that is available. Bring your water bottle since there is no drinking fountain however, there is a water dispenser. Don't plan on taking a shower as there is none but there are two...