The Container Store — Attraction in Wauwatosa

DO NOT waste your time or money here. I have filed a complaint with the BBB. I placed an order with the container for a custom closet. I picked up the first part of my closet on 7/24/22. The plans did not match the items we were provided, things were packaged together in NO logical order, and I was missing one of the top tracks so I couldn't install half the closet. I called the store the next day and they were able to cut a spare part to size which my fiance had to go pick up. I had called the container store on 8/3/22 to confirm that my order for the backordered drawer units would still be ready on 8/8/22. They confirmed that would be the expected arrival day. On 8/4/22, I got an email saying my order had been delivered, 4 days earlier than expected. I called the store to make sure since I had JUST spoken to someone the day before. They assured me there was an order there waiting. My fiance went from work to pick up the remainder of my drawer units. He called me to tell me it was just more standard bars (which we did NOT need- triple checked our plan). A manager was supposed to reach out to me but never did. On 8/8/22 I got an email saying my order was delayed. I called the 800 corporate number and the rep told me no, the order was showing ready at the store. I called the store and they said nothing was there. I called corporate again, and was told the units were at their east coast distribution center. She said she would put a "high priority" order in to have them delivered to my house. The manager at the store was rude, and the area manager was even less helpful and talked down to me about how the drawer units wouldn't be at the store because they were getting delivered to my house. Had to explain numerous times that corporate took care of that and shipped them to my home since he and the store manager were taking so long to get back to me and we had had so many awful experiences at this point. 4 days later, I received 5 shelves that were not even part of my order. I have had half a closet and have not been able to unpack my clothes in my new house for weeks. This level of service for such a high-price item is completely unacceptable and the phone calls and extra trips have caused significant disruptions in mine and my fiance's lives. Will NEVER give this store my...

Went the container store this past Sunday, after the register freezing after I put my debit card in the machine to pay, the register needed to be rebooted. The cashier rand my order up again and everything was good. Get to my car and realized that both transactions put money on hold in my account. I went back in explained the situation. Was told first transaction would fall off overnight, that didn't happen. Called the store on Monday explained extra transaction didn't fall off. Was asked to call my back to release my money. Banks closed it's a holiday. Called bank on Tuesday, find released & both transactions clear my account. Keep in mind this is my spending account and only a certain amount of money goes into this account, additional funds unplanned would bounce other pending transactions. That's exactly what happened.

Called the store worked with the manager Jenny. Jenny was also at the store on Sunday went I went back in after realizing the double charge. Jenny did her best to refund me the additional charge and the NSF fee this caused. The computer would not allow her to do this. Went into the store on Tuesday, wrong manager was called to assist me, and a wasted trip to the store. Call Jenny when her shift started asked for a cash refund at the store for the extra charge, plus NSF fee, Jenny approved this no questions asked, not to mention she also gave me a gift card for all the trouble.

Best customer service, I probably ever received. Offered to provide proof of 2nd transaction and it was not needed....

I wanted to double check the size of a pin board I was looking at for my space before puschasing it. When I walked in, I was bombarded by 2 of the staff members with questions, which was already uncomfortable. When I was leaving, one of the women up front chased me down and asked if I didn't find what I was looking for. I told her I was browsing while waiting for my husband. She rolled her eyes and looked at my sweatchirt pockets and muttered how it looked like I did more than browse. My sweatshirt pockets are small and can only hold my wallet, phone, and car keys. The insinuation that I was stealing caused me to pull out my phone, car keys and wallet to show I didn't have anything, and I left. This is ridiculous. I shouldn't have to pull out my personal belongings after being chased down to prove I'm not stealing. It made me glad I left my purse in the car (it's bigger and I probably would have had to pull out more.) I often frequent your store for inspiration for my home and have been for years. This experience made me feel very unwelcome...