Wintrust Bank — Attraction in West Chicago Township

I’ve been with Wintrust for almost 10 years I dealt with a few issues with them that I could over look, but this morning is my last straw with them and I’m closing my account. My wife tried to use my debt card to get an uber to work, and she was able to because uber said I had insufficient funds. Now May 13th, 2025 I woke up with 760 dollars in my account, and now on may 14th I have a negative 627.13. Now I knew I had to add a little more funds to cover a 835.96 my credit card payments.With the pending charge that’s on my account it doesn’t add up correctly to the negative balance on my account, so I’m tired of calling when Wintrust and overlooking it’s BS. You lost a...

Never dealt with a bank that lack this much transparency. Never received a letter in the mail stating how long my funds will be held, when will the funds be released or anything. I have opened several bank accounts and very familiar with the process. The branch has froze the account and refuses to do the investigation on their own. Never called me back to follow up on progress. Expect for me to take time from my day to do something one bank can do or solve. Once the funds has cleared not sure while the funds are...

Vice president Anthony Scott is rude, he hung up the phone on me when I called his number that is on his business card to ask about my account that just got blocked on a Sunday afternoon (July, 17th 2022). The only reason I even called is because of the customer service numbers I have states to call during regular business hours when I need help now. Also, you can not log into your account today because Wintrust decided to do a upgrade over the weekend when the hours of operation...