Red Wing - West Saint Paul, MN — Attraction in West St. Paul

I brought my boots in for a tough coat touch up. They stated depending on whether or not the touch ups were big(new tube$) or small (leftovers from another tube) would determine weather or not it would cost me money. They saw how thin another Red Wings did my toe coating so the redid it. I pointed out how the tongues on the shoes split open after 3 months and my frustration which they went straight to deflection. I said I'm not trying to make you guys fix it. I just want to know the route to fixing it or having corporate acknowledge it so they fix the actual design. Another contractor said people think they can barter and get free stuff for area at stores which is why the representative probably got kind of weird. Ultimately the representative was still helpful with the boot, just the immediate jump to confrontation was not my goal.

After viewing and standing and waiting after turning in my boots for service, they had trouble keeping up with the order of people and jumped ahead to a new guy even after I specified I would like some questions answered after they finished with two people in front of me. It was a Friday and they were busy but I made a point to let them know I wanted further help as I was considering another boot or two. Just had some questions and didn't want to tie them up as I would go research and then come back and try on the boots. The new walks ins were helped first so I walked out frustrated when my boss called.

I came back the next day and got my boots. I asked a different representative all the questions that concerned me which I will follow up with online product comparison. If I see a boot or two with the features I like I will come back in to try them on and hopefully get at least one if they fit. I keep a off work boot for walks, home, going out, etc... until broken in for work.

So while I had some in store frustrations I am going to give them the benefit of the doubt and say it was related to Friday rush and the fact they might have to deal with people trying to get freebies. They fixed my boot's toe and ultimately still answered my questions on Saturday so I'll say they earned another shot and on the whole did ok.

I'll be back if the boots I was interested in check out for specs and we'll see how service is & what fits. I'll avoid coming in on a Friday since I won't need to hand them my work boots and it is probably not ideal since service is divided between many. No one is perfect and I think they'll try to help you, you just need to choose a good day.

I thoroughly cleaned and oiled my boots and spent Sunday stitching the bad tongues, and they did good on the toes....

I work constuction outside year round and this is the ONLY Redwing store I will purchase work boots from. I highly encourage women in need of a good work boot to shop at the Robert St. store. Prior to finding this location I had struggled with being recognized as a customer, having staff at other stores blow right by me to ask my boyfriend if there was anything he was looking for. I go through 1 to 2 pairs of steel toes every year (average for where I work) and at $230 a pop I want to take my business where I am treated well. Nathan always takes the time to make sure my boots fit ME, stretching the bridge and finding the the best insoles for my needs. (But perhaps that quality of customer care is what happens when the business owner works in his own store every day) Redwing stands behind its products. In the years I've been a customer I've had boots replaced, resoled and seams repaired. Never at any cost to me. I send friends and family to this location and they are always well taken care of -...

These days its rare to walk into a company and the worker helping you goes the extra mile. Not to mention when it’s busy! I mean an employee who GENUINELY cares. Jason Casby deserves recognition. He was more concerned about the comfort of my feet then I was. When I tell you Jason was patient and determined I found the right fit boot. I tried on 8 different styles and sizes, took the foot technology test, and of course indecisive meaning I went back and forth second guessing (annoying as a customer lol) my pick. That didn’t phase Jason he was not trying to rush me or anyone else to pick a boot and go. He was so caring. I can’t stress how much I appreciated him. I am a continuing customer and I know everyone in redwing today because of Jason’s personality, knowledge, and love for promoting...