Moyer Fine Jewelers — Attraction in Westfield

Think Twice Before Using Moyer—They Might Call the Police Over Their Own Mistake

My mom recently lost her husband—my dad. While visiting Indiana (she no longer lives there), she got a call from Moyer Fine Jewelers saying she had watches to pick up. Confused, she asked the sales associate, Leah Yancy, if they were from my dad. She was told yes. The invoices had her name and phone number, so despite being skeptical, she assumed they were his and paid for the repairs.

We later learned the watches actually belonged to another woman who shares my mom’s first name. The associate who took in the watches never confirmed the customer’s last name or phone number, and instead entered my mom’s personal contact information into the system by mistake. I also feel bad for that woman—she had no idea where her watches were, and she was likely just as confused and frustrated as we were.

All of this could have been avoided with even the most basic verification, but instead of taking responsibility, Moyer Jewelers accused my mom of stealing. They told the police she refused to return the watches (not true) and that they’d tried to contact her six times—when phone records prove they only called twice. They gave her no real time to respond before escalating to the police.

This was traumatic. My mom was already emotionally raw. She was honest and acted in good faith based on the information they gave her. Watching her be treated like a criminal over their error has been incredibly painful. She has since returned the watches, but the damage—to her dignity, to her peace of mind—was already done.

I hope Moyer Fine Jewelers learns from this. Mistakes happen, but the way you treat people matters. Compassion, accountability, and truth should not be optional.

Think twice before choosing where to shop or send your watches for repair. Jewelry is personal, and so is service. And the way a business treats you when things go wrong says everything.

EDITED: Response to Moyer’s Reply After posting this, Moyer Fine Jewelers responded and acknowledged that they misidentified the customer and entered my mom’s information into their system by mistake. While they apologized and claimed to “empathize,” their response felt more like damage control than genuine accountability.

Moyer said their "goal was to treat my mom with sensitivity.” Yet, calling the police after only one attempt to contact her shows the exact opposite of sensitivity. My mom works full-time and wasn’t even given a reasonable chance to respond before they escalated the situation. Two calls at inconvenient times do not constitute a meaningful effort to resolve the issue.

They also emphasized that there was “no malice” in their actions, but intent doesn’t erase the emotional harm caused. My mom was humiliated and traumatized over something that was entirely Moyer’s fault. And to be clear—we returned the watches promptly once we realized the error. There was never any refusal to do so.

Moyer is at fault 100%. If Moyer genuinely cared, they wouldn’t be asking us to “reach out” to them to discuss next steps. The burden is not on us to fix what they broke. Lauren Kasparian or someone from Moyer should be reaching out directly to my mom with a sincere apology and a plan to make things right. It shouldn’t be up to us to chase after them for...

I took a chance and looked into who had the Omega from 2020. And man did I get lucky that their closest AD still had bracelet version listed as in stock on their website. I contacted them immediately and spoke with the receptionist who told me Scott was the only Watch Salesman they had in the store with everyone else at a conference. She offered to transfer me to his voicemail so I could leave a message and he'd get back to me. He texted me back the next morning and told me they were actually out of the Bracelet version, but had the leather strap one. While this did bum me out since I really wanted the bracelet, I also wanted all the extras that came with the reference 311.33.42.30.01.002. I told him I lived a couple hours away, but if he would set the watch I side I would be there later that day. After confirming the exact reference I wanted he confirmed he had set it aside.

I checked in with the receptionist when I got there and she said she'd grab Scott for me. I window shopped while I waited and enjoyed seeing several other pieces on my wish list in person for the first time. When Scott finished with his current customer he tracked me down and took me to the Omega case and went to the back to grab the watch for me. He gave me a moment to admire and inspect the piece before diving into some of the details about its discontinuation and their attempt to order as many as they could. He even commented on the Seiko I wore to the store and we talked about the pros and cons of their sub $1000 models and how they brand is repositioning themselves to capture the higher markets.

Even though I knew he was very busy handling all the watch business for the store I never felt that I was rushed. When I committed to the purchase he brought out the display case and took his time walking me through its contents. He made sure I understood when it was time to stop winding the watch, and showed me his trick to sizing deployment clasps. He also registered the watch for me and told me as long as I live in the US he could handle any warranty claims. I'll I'd need to do is contact him or the store and they'd handle all the shipping arrangements for me. He even explained the difference between COSC and META certifications when I mentioned I wasn't sure what changed in the movement between the 2020 references and the 2021.

This was my second, in-person watch buying experience, but my first at the true Luxury level. Moyer has come highly recommended by prominent YouTubers and after working with Scott I can see why. I would strongly...

Fantastic experience working with them.

Here is what Derek Krepper at Moyer did for me: Three years ago I had seen a watch at a Breitling boutique that I fell in love with, but decided not to buy. It was a limited edition Navitimer with an all black face. Breitling produced the watch in two different sizes, a 43mm and a 46mm. Both sizes were a limited edition. A few months ago I started searching for this watch in a 46mm. On a watch website, I saw that Moyer Jewelers was selling an unworn a 43mm. On a prayer, I contacted Derek Krepper to see if he might be able to find a used 46mm. He told me he would get right back to me and later in the day I got a call. It just so happened that a friend of his is a Breitling rep and he made a call back to HQ and low and behold, they had a brand new version in the 46mm as requested. When Derek told me the price, I couldn't refuse and purchased it immediately. Since it came from Switzerland it took a total of 10 days to arrive to me in Los Angeles. This morning it came and the regret that I had of not buying it three years ago disappeared.

I gave Derek what seemed to me a very difficult task to find one of 1,000 versions produced. Not only did he find the specific 2016 model, but he found a brand new one.

I was in a bit of a rush as I was leaving on a trip and I needed to know it would arrive before I left. It did.

I had never bought an expensive watch online and had an inherent distrust. Knowing that Moyer is a certified Breitling dealer dispelled all of my concerns.

The customer service was not just professional, but top notch all the way. Communication was prompt and it made the buying experience impeccable to say the very least.

My next watch purchase will be through Moyer and I will no doubt be...