Michaels — Local services in Westfield

Came in looking for card stock that was sparkly with a sticky backing… Very confusing with the different options so I went to the front where you have to do self check out… I noticed a single employee up there. She seemed extremely consumed doing some sort of crocheting or sewing project of Her own, as if she was at home on her sofa. This woman, I don’t know her name. She had red curly hair and a high-pitched voice, and she was literally working on a crafts project of her own totally oblivious to the customers… I “interrupted” her while she was ignoring me and asked her if there was any sticky card stock that was sparkly. She said none of the card stock had sticky backing… Then I showed an example, and she amended her response to tell me there were some sticky vinyl backing things… Black-and-white sparkles… But sadly, she could not show me where to find the card stock because she couldn’t leave the front… Mind you she was literally doing NOTHING! absolute a joke! what is going on here at Michael’s Westfield!! no wonder all these crafts stores are closing!

Needless to say I quickly got in my car and hopped over across the street to Hobby...

Came here to get a Christmas tree. There were none in the floor so I asked an employee if there were anymore (online said they were in stock). She went to check and never came back. 10 minutes later I ask another employee and they tell me they think they have 1 more and he’d go check the back. 10 minutes later another employee comes down the aisle with the tree. I ask to confirm it’s the correct one and he tells me a couple up front already paid for it (a couple that had come in behind us) and that’s the last one. All I was told was “I don’t know what to tell you, they’ve already paid for it.”

Very disappointed with the customer service. Not only did their employees incompetence cost us the deal and about a half hour of our time, we didn’t even get an apology and were...

Wow. I will definitely NOT rush back to use their framing services! Just stopped in to check to see if my framing was completed as I was in the area and the receipt gave me an estimated completion date of today. Well, the customer service, or lack there of, in the framing department is terrible. Both times, when dropping off and checking to see if my order was ready have been bad. The employees act as though the customer is a major inconvenience to them and the attitude is snarky, bordering rude. I don't expect to be anyone's bff, but common policy is to at least be polite? Spoke to the Manager afterwards who just gave me the standard script - basically, yes, sorry, I...