Panera Bread — Restaurant in Westfield

I'm not really sure what to say other than very disappointed and I will never go back to this location again.

I've been that many Panera's and this one is the worst I have ever been to. When it first opened it was up to franchise standards, now it feels more like a high school cafeteria. Very filthy, tables are not cleaned, the floors have food all over them.

I approached the cashier about the cleanliness of the restaurant and she said oh sorry about that, we will get someone out there to clean it right away; several minutes later I saw her chit-chatting with her friends in the dining room, and nothing was being done, she was chatting with her friends for at least 10 to 15 minutes. We had to sit at a dirty table to eat. We were there for about 35 minutes after I first approached the cashier, nobody ever came out to clean anything. I then spoke to the manager who was apologetic but did not appear to be very concerned with the appearance of the restaurant or my disappointed. I think a lot of this has to do with the age of the employees and the clientele, all of which are either teenagers or in their early twenties, including the manager.

I find it very disappointing to spend over $50 for a couple sandwiches and two sides and have to eat at a restaurant that is more like a high school cafeteria.

This review isn't about the food of Panera rather than the location itself. The food that came out is the same as any other Panera restaurant which to me is just another mediocre sandwich shop with some better than average soups and...

Worst panera I have ever been to. I have tried to order "rapid" pickup lunch several times here. Each time i have had to wait at least 15 minutes past the promised time. I have ordered a vareity of times and days so it's not just like it was always there busiest time. They also frequently forget parts of an order. They forgot my baguette and each time i was standing around waiting forever for my order other people would come in an say there was something missing from their order. I used them for catering for work. Again the order is late and it's literally just bagels and coffee. I told them who i was and did they jump to finish the order? No. They did not. Also the whole process of ordering catering without an account looks easy but i never got a confirmation email. I had to call them and theu said they didn't have the order. So i put it in again and saved the receipt (never did get a confirmation email for either order). Called again around 2 pm. Had to let the phone ring out. Then called again someone FINALLY answered the phone and it turns out the order HAD been put in twice. I like panera's food but this location SUCKS.

Edit: the catering order WAS ready. They thought they needed to add hot food to it when i didn't order any... so i was just waiting around...

Unfortunately, the experiences I keep having at this location are negative. Store is always dirty and staff is not friendly. Overall, I have never had a pleasant experience here.

What I experienced today is why I’m writing this review. I came in after ordering online. It said my food was ready for me to pick up, but I still had to wait 10 minutes. While I was waiting for my food, the man packaging up the orders was extremely unfriendly. He was cussing under his breath and aggressively packaging up the food. He ended up just crumbling up my order and threw it to the side. And I mean… threw it.

After all of that, my food wasn’t even good. I got the Baja Bowl, which is one of the warm bowls. When I got it, my rice and quinoa was hard and my chicken was freezing. Definitely not fresh. I paid almost $12 for something I couldn’t eat. And because I was on my break, I didn’t have time to get it fixed.

(Picture: the state of the bag and receipt...