Petland Westfield/Carmel — Local services in Westfield

Honestly just incredibly disappointed in this place. We were suppose to receive our puppy this weekend and it turned out to be a scam. We were so sad so we tried looking around to see what was available in the area. We had checked out a couple of places and finally found PetLand and they had the breed we were interested in. We called ahead to confirm the pup was still available. They let us know if was but they couldn’t give out information over the phone…definitely understand that. The store was closing soon so we let them know we would hurry over. We walked in and actually found another that caught our eye and we were very excited to check the pup out and learn more. When we asked to see the dog we were told, no, you can’t get the dogs out on the weekends. We said but we had just called and we’re never told that. They said sorry, come back between Monday and Wednesday. We left because we had an infant and 4 year old and my mother was completely disappointed. I decided to head back in and try to speak with the girl we had talked to on the phone to just try to get the information so we would know if we even wanted to come back on Monday. The gentleman who told us we couldn’t see the puppy approached and said I couldn’t speak to her because she was new and I wasn’t allowed to go yell at her. I had zero intentions of yelling at anyone but yes we were frustrated and just wanted to get the information so we could make decisions. The gentleman was incredibly rude. I told him I did not understand the aggressive tone as it was incredibly uncalled for, and he asked me to leave. Once in the car we called to speak with the manager, Hailey. After being cut off many times, she too tried telling us that she was told we walked in very aggressively when in fact we walked in incredibly excited. She finally told us that weekends were for serious inquiries only and otherwise they tried to limit the amount that the dogs were out. We absolutely understand and respect that, but we were in fact very serious about the puppy and rather than being asked if we were serious or letting us know that they needed to provide us with some information first, we were just flat out told no. The manager was zero help and only seemed interested in arguing and trying to get off the phone so she could get home on time. Trust me, I get wanting to leave on time, but everyone could have left happy and on time had that gentleman not treated us the way he had. Another gentleman standing nearby even tried to speak up and let us know that we could actually purchase the dog if we wanted but the guy cut him off and told him he would handle it…probably not his brightest move. Terrible customer service and such a terrible end to the day. Don’t...

I visited petland today to inquire about a puppy I had been looking at. My daughter was with me and she wanted to pet some puppys one employee was super nice and and stated of course, but then a lady with long hair in a pony tail heard her she quickly snipped back "No, she can come back Monday through Thursday if she wants to pet them" then looked at my daughter and said "She's new she doesn't know what she is talking about." I understand that it is a Friday and they are extremely busy that they couldn't allow her to do this at that time, but I do not agree with the way she degraded a fellow co-worker in front of a store full of customers, and the manner in which she speaks to a customer even if it is a child.She definitly lacks the customer service aspect of her job.

Several minutes later I requested to look at a puppy the man that was helping me and was super helpful went and asked the same lady about getting the puppy I was interested in out. She very loudly and very rudely stated "No, I already told her she had to come between Monday and Thursday." I then advised her that I wanted to look at the puppy and I was the one requesting it. She stated that she was discussing it with her team member like they were in a seperate part of the store, but I was standing right in front of them. There was no discussion she rudley dismissed it and stated that she had already told my daughter she had to come back Monday thru Thursdsy. I advised her that I was wanting to purchase a puppy, and I wanted to interact with it before I purchased and not to assume that it was for my daughter. She degraded yet again a second astounding team member in front of a store full of customers.

I live over an hour away and the entire reason I made a trip down to petland was to look at 2 specific puppies. My daughter just wanted to play with them as all kids do.

I would suggest that the lady I think she called herself a PC needs training in customer service and management. If a company allows their employees to be treated like this by a supervisor that shows how little they value their employees. It makes you wonder how their animals and products are treated when not in the public eye.

Kudos to the employee that was so generous to my daughter and to the man who helped us. You definitely did not deserve to be treated that way. You both are astonishing employees and deserve so...

If I could give ZERO stars, I would.

My girlfriend and I went into Petland Carmel to look at Hunter, a Golden Retriever. We agreed to a credit check only to see what we might be approved for. We were approved for a $10,000 limit.

The staff, very young and clearly untrained, could not answer even the most basic questions about financing. They could not tell me the APR, the monthly payment, or the loan terms. I was even told that I would only be given those details AFTER I said yes to buying the dog. That is absurd, irresponsible, and unethical. Naturally, we did not move forward because no one in their right mind would agree to financing without seeing terms first.

Four days later, my girlfriend received an email that a credit card was on the way, something we NEVER authorized and NEVER agreed to. This is fraudulent.

When I called David, the manager, to explain what happened, he was dismissive, unhelpful, and condescending. He said “I’ll bring it up in the next sales meeting” as if this was a minor issue. No apology. No urgency. No accountability. He told me it was “in the fine print” and even had the audacity to ask why I would apply if I wasn’t going to move forward. That answer is unacceptable. The staff should never be pushing people into credit checks and applications without fully disclosing the consequences.

This is a serious consumer protection issue. I will be filing complaints with the Indiana Attorney General’s Office, the Consumer Financial Protection Bureau, and the Federal Trade Commission. I will also be reviewing my credit reports to ensure this fraudulent account is shut down immediately.

Petland Carmel is running deceptive and unethical practices around financing, and their manager is failing to take responsibility. Consumers deserve transparency, accountability, and honesty. What happened to us is fraud, plain and simple, and I will not hesitate to escalate this through every legal and regulatory...