Kitchen Designs & More — Attraction in Weston

The most humiliating and painful experience of my life was had today while interacting with ‘Nora ‘the lady who coordinates the design process. From the start her customer service is sorely lacking. She mostly treated me like a mom would treat a truant child. I am new to the remodeling process and at every stage her answers are brittle and belittling. I only persevered with this because a friend recommended them. I am in the middle of a stressful move to a house and was trying to upgrade 2.5 baths . For example when I came in to make my material choices and start the process I was told by her to immediately make choices about the cabinet fronts because it takes a long time to receive them. This was not said politely as a matter of fact it is barked at you as if you are a mentally incompetent. I stood my ground and said no unless I see all the materials together in terms of counter, tile, flooring and fixtures I cannot make an outright decision on cabinetry. At this point all that was shared with me was an estimate and a black and white drawing showing where things would be placed , no mock up or anything. Things broke down when I asked about paint. Apparently painting the walls of a tiny powder room is not included in the estimate!! I was surprised becoz the estimator told me that they would paint. As I came to terms with this she said in the background loudly to the estimator “ I can’t believe she is ( meaning me) making such a fuss over the paint’. Further I discovered that material costs and fixtures are not included in the estimate. I admitted ( to them and apologized) that I had not checked the estimate closely and asked her to estimate the cost of the fixtures I had selected . She responded “ I don’t have all day , I have other appointments and it will take me time to add up the cost of the toilet , fixtures etc. “ By this time, I had agreed to pay upwards of $35,000 for 2 full bathrooms ( not master) and a powder room!! Only mistake I did was to not read all the exclusions fr this estimate — the cost of all plumbing and fixtures light and fixtures and paint. I blame this oversight on my move and already coordinating hamdymen, electricians s, movers, pool repair, roof repair etc etc. I had paid the $5000 deposit using a credit card for which they said there was no charge. So finally I said “ I want you guys to hold on to the $ 5,000 and I will think about it “ because at that stage Nora was not giving me a ball park on the additional cost. If she had politely said “ I am going to not be able to tell exactly but now your $7000 powder bathroom is going to cost $ 10,000” . I might have considered it. But because she has a major attitude while talking ie “she is always doing you a favor”, she is total put-off. Sp as I tried to walk out, she came back and started heckling me again . “You need to make a decision right now, you can’t keep us hanging , we have many time commitments etc etc.”. At this stage I got angry and said I can’t work with you as you make the process very difficult . Please credit back to me the money . To which she said “ there will be a 2% charge for returning the money”, which I was mad about but agreed and I stormed out once she gave me back the credit receipt. I was vert angry and humiliated by this lady for over an hour!! Later I looked at the credit and thought she had taken $600 and not $100 for the so called ‘credit charge’. so I went back and asked her what that was and why she had taken so much out ( yes I was angry by this point and not thinking clearly) but she said “ you don’t know Math or what? It is the correct amount removed from your deposit”. To be honest no one has spoken to me like this in my entire life and my 26 plus years living. In the USA. So buyer beware and read your estimates and wear a ‘suit of armor’ if you go work with...

5-Star Review: Kitchen Designs and More

I cannot recommend Kitchen Designs and More enough. From the moment I walked into their showroom—without an appointment and just two days before flying back to New York—I was treated with professionalism, kindness, and respect. Joe, George, and Edwin are a phenomenal team: friendly, knowledgeable, patient, and genuinely committed to making your vision come to life.

Despite my last-minute visit, George sat down with me and designed an entire kitchen layout on the spot in just 30 minutes. Immediately after our meeting, the team even drove out to the house to take measurements—talk about efficiency and dedication!

Joe brought so many unique and creative ideas to the table, from lighting concepts to what I now believe is the best kitchen sink I’ve ever seen. He even introduced me to a high-performance fan blower from Italy that works wonders in eliminating cooking fumes. Thanks to Joe’s industry connections, I was able to visit two stone factories the very next day—on the same day I had a flight to catch!

While we were still living in New York, the team managed every aspect of the installation with meticulous attention to detail. They were always available, day or night, to answer my questions and put my mind at ease. Joe personally visited to oversee the progress, while Edwin ensured every step of the project was executed perfectly. Their installers and electricians were top-notch professionals who clearly take pride in their work.

Walking into their office as a woman on her own, I felt immediately welcomed and respected. The final result exceeded our expectations—not only in design but also in functionality. If I had to do it all over again, I would choose Kitchen Designs and More without hesitation.

Thank you, Joe, George, and Edwin, for creating the kitchen...

KD&M took what can typically be a very overwhelming experience and made it an incredibly easy and rewarding process. We first started with multiple interior designers. Every one of them said the same thing…”The only type of kitchen you can have is one the resembles a bowling alley.” As nice as that kind of kitchen can be, we knew that was not what we wanted. Even when we asked for other ideas, they had none. We invited the KD&M team to come take a look. They knew immediately, without us saying anything, that we wanted our kitchen to be a place for the family to gather. To our surprise, the kitchen idea they proposed was not a bowling alley type kitchen, but full eat-in kitchen with room for everyone and a very large island. At that point we knew that we wanted them to fully design our kitchen. From there, the project grew as did our trust in KD&M. Eventually, they redesigned our entire first floor. While no large project runs without any issues, I can say that the team at KD&M were there to handle whatever issues arose.

The quality of the materials used were of the highest caliber. We are extremely happy with the outcome and experience that Elliot, Nora, Juan, and Brian provided. We believe that one of the most telling signs of the quality of a company is how they handle concerns after the project has been completed and paid for. This is not something to worry about with KD&M. Even now, months later, if something bothers us, they send someone out immediately to make it right.

From the moment you start working with KD&M you will feel like family and you know that Elliot and his team have your best interests at heart. We would highly recommend working with them and we look forward to future...