Ke-uH Restaurant

Posting this on Google as well. I want to make sure that whoever needs to read this, does so.

FOOD We ordered the pork belly buns, unagi roll, and for desserts: brownie ice cream, fried oreos, and strawberry mochi. The food was decent but underwhelming. Our pork belly was 85-90% fat and was not seasoned well, however, the texture of the bun was on-point. Springy and well cooked. The unagi roll had almost no unagi in it at all. For $19 it is a laughable amount of eel. Their sushi rice was slightly too sweet. Their desserts were just okay as well. I think if they did not drench everything in sauce, it would be much better.

ATMOSPHERE Cute and straightforward layout. The staff was pleasant and welcoming. Even though we walked in 40 minutes before they closed (again, sorry about that. Late night cravings haha) they were still accepting and welcoming. The decoration is a combination of Asian, farmhouse, and modern.

SERVICE Cesar was attentive and friendly. And I hope that this review does not negatively impact his employment at all. He was great. This review is really aiming to the management and overall food quality. My friends and I came here for a late night snack and to celebrate my friend’s birthday. We ordered one order of pork belly buns, unagi roll, and some of their desserts. When the food came out, we accidentally received two orders of the pork belly buns. We brought it to our server’s attention, and we communicated that there must have been a miscommunication, and we apologized. When Cesar brought it to the attention of the manager, he looked visibly disappointed and upset. They whisper argued back and forth, and we eventually felt so awkward that we told Cesar that it was fine and not to worry about it. Later, when the desserts (strawberry mochi, brownie with ice cream, and fried oreos), we dug in with eagerness. My friend has a nut allergy and spoke up saying that he believes there are nuts in the brownie. While this is something that we should have communicated as well, I do feel like if an establishment does not offer a physical dessert menu, the server should at least ask for allergies. Especially since this is a popular Japanese restaurant where most sauces and ingredients are unknown for the unfamiliar to Japanese cuisine. We asked a couple servers if there were nuts in the brownie, and NO ONE KNEW. Eventually, the manager came and told us that there were. We expressed that my friend has a nut allergy, and we got a soft apology and that was it. When the bill came, both the pork belly buns and brownie were still on out bill. No apology or anything was issued. We still tipped ~20% tip because we knew that the server was really not at fault. I gave this place two stars because it was not all bad. The server was nice, sweet, and polite. He definitely could have been, “Oh great. Last guests of the night.” But he didn’t. The management of the establishment really leaves lots of room for improvement.