Pearle Vision — Attraction in Westpark

Update: Brian the manager here is cool and competent. One of the saving graces. But everything I experienced below still holds true.

Please please please read this before trusting this office with your vision care. I don’t know if what I experienced was due to incompetence, dishonesty, or both, but after multiple visits over 4 months just to get my contact lens prescription and order right, I feel obligated to warn others.

I’ll start with the one positive and the only reason why this review is not a one star: the optometrists themselves are excellent. They’ve been kind, attentive, and professional. But the opticians and front office staff have been anything but. The behavior I encountered included repeated misinformation, gaslighting, pricing inconsistencies, and a complete lack of ownership over clear mistakes.

Here’s what happened: • I had my eye exam on January 10. I was fitted with Bausch + Lomb INFUSE lenses, which arrived around February 10, but they caused dryness and migraines. • At my follow-up on February 24, I was trialed on CooperVision MyDay Toric with a reduced cylinder in my left eye, which felt significantly more comfortable. • When I picked up my full lens order on March 27, I noticed a couple days later the prescription had been reverted back to the original higher cylinder power—the one that caused all the issues. • I came back and asked about it, and the staff confidently told me I was mistaken—that the new lenses matched the trial. Confused, I went to my car, grabbed the trial lens packaging and a photo of my original lenses, came back in, and proved they were wrong. • Instead of acknowledging the error, they deflected and minimized it. No apology. Just excuses and shifting the blame. • I was told I’d have to wait two more weeks for another appointment, until I pushed back and was finally seen 40 minutes later by a different optometrist—who was professional and understanding, just fantastic overall.

But that’s not the end.

I also needed prescription lenses replaced for my existing glasses. I went to A-Gen Optometry instead, and they were absolutely fantastic—friendly, fast, transparent, and charged me just $80 total.

Out of curiosity, I asked this original office how much they’d charge for the same thing. They gave me vague answers about a “discount.” When I said I’d been quoted $250 over the phone, they suddenly agreed to that price. When I told them I’d already gotten it done for $80, they backtracked and tried to justify it with talk about “premium lenses.” Ok it better have x-ray vision for an extra $170. It was clear they were either upselling or just making it up as they went.

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And here’s the biggest issue:

By the time this is resolved, I will have had to come in ~7 separate times over four months just to get contact lenses that matched the prescription I was already successfully trialed on.

That is completely unreasonable.

Whether it’s disorganization, poor communication, or intentional manipulation—I don’t know. But the result is the same: you’re left managing your own care, fixing their mistakes, and chasing after answers you should have gotten the first time.

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My advice:

Unless you’re prepared to: • Double-check your own prescriptions • Fight to get errors corrected • Challenge inconsistent pricing • And return multiple times for basic fixes

…then you should consider going elsewhere.

The optometrists deserve better support. So do the patients.

If you want to avoid the stress entirely, go to A-Gen Optometry—they treated me with honesty, respect, and competence from...

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