New England Patio & Hearth — Attraction in Wethersfield

We purchased a patio set with extra chair in 2022. When I went to take the covers off to wash, the inserts on some were practically falling apart! When spring came to put the covers back on even more of the inserts were falling apart and we barely got the covers back on. When I returned to the store this fall, I was told they could do nothing for me as the covers were not suppose to come off at all!! How is that possible, I asked, when I have a dog and the covers get dirty. I was never told at the time of purchase that the covers were not meant to come off and if I had known I would have never purchased this set. It had zippers so why wouldn’t I take them off to wash?! I do it all the time and have been doing it for years! I received a call from the store and Kurt assured me he wanted to make it right. I told him I was willing to meet him halfway as well. That was almost 2 months ago, I have not heard anything and I have called twice with no return call. Obviously he was not good on his word. I will NEVER purchase another item from them. We spent a lot of $$ on this set and I’m now left with either replacing the cushions or trying to fix the ones I have now. They don’t stand by their products and have no regard for good business. They lost a VERY good customer. I’ve purchased many things from them and this...

We were quite pleased with the deck furniture that we got here so decided to give them a shot at our new fireplace screen. We found one that we liked and Kurt told us that exact measurements were essential in getting this right. He asked if he could come out this very afternoon to do that. We were pleased. Little did we know that he would have to remove our current screen to do it properly! That being done he put it all back together so we might use it until the new screen arrived. We learned that it would be custom made to our specifications and would take a month. The new screen arrived, Kurt showed up once again and spent another hour taking out the old screen and installing the new one. He even mixed a soap and water solution to clean the brick which was soiled by our old screen! We are now pleased with both our patio furniture as well as our brand new custom made fireplace screen. 5...

Christina in customs was wonderful and amazing, however we were treated poorly by the rest of the staff. The first time the woman at the entrance acted like we didn't belong there, then when we went to pick up our custom order when we walked in, we were completely ignored and actually turned the other way when we came in. Granted, I don't dress like a Greenwich housewife, but yes, I'm in the right place. If it weren't for Christina, we would have taken out business elsewhere. The actual patio cushions were fantastic and the perfect fit, but I don't like shipping where I'm...