Astoria Banquets All-Inclusive Chicago and Suburb Venue — Attraction in Wheeling Township

I’m using this platform to tell my TERRIBLE experience with Astoria Banquets. In summer of 2019 my family and I visit Astoria Banquest, we were planning out daughter’s quinceañera. We loved the place everything looked beautiful and we decided to booked Astoria for our daughter’s quinceañera. We booked it for June 26,2020 and we begin to make payments to the venue towards our event. Unfortunately COVID hit March 2020 , I reached out to Astoria on March 18 , 2020 because I did not hear anything from them. They advise my event was going to be pospone to a different date due to Covid . Which with everything being shut down I wasn’t surprised . I got a new date for October 17, 2020. By April 30th 2021 my total deposite of $5,800 were transferred to the new date. Well that date didn’t work as well because we were still in quarantine. I reached out to them again and requested a new date for summer of 2021. They denied my request , they said they can only reschedule within 6 months window. They were trying to give me a new date for Friday or Sunday after I paid for a Saturday. At the end they gave me February 25,2021. I did not accept that date, after paying $5800 i think I deserved the date that i wanted which it was any Saturday during summer 2021. I send Astoria a letter requested my full refund. Max responded with an email said they couldn’t refunded me accordingly to the contract and if I came here to do a bad review they were going to contact their attorney for defamation. After consulting with my attorney the contract was not fully executed. The contract that they provided was was not sign. My husband and I worked so hard to pay Astoria $5800 for our daughter’s quinceañera and for them to just keep all of our saving just like that! I don’t think it’s fair. Instead of making this experience wonderful for us they make it awful! I regret so much going with them. They have no sympathy for anyone, they just look out for their own benefit. We were in a pandemic! I had no choice but to cancel my event with them after the way I was being treated. I DO NOT recommend Astoria banquets for any event!! I know more families that have had a bad experience with this venue. Which I wished I would of known prior to me booking with them. Please take my experience in consideration before booking any event at this place. What type of owner would say they would consider my opinion , my experience as defamation and say they will contact their attorney. I felt threatened by his email but I decided to tell my experience so other working families won’t go through what I did and for them not to loose money just like we did. They kept all my savings all my $5,800. This is not right! You don’t do this to people . You don’t run...

I had my reception this past weekend at Astoria on March 11, 2017. The venue is beautiful, the food was good, and the cake was good. However, the communication was lacking. From the beginning Max wasn't too responsive to my calls or emails. It would take him days to weeks to respond to an email or call. When we went to do our food tasting we were left in the room after finishing our food for over 45min without him coming to check to see if we were done. The week of my week I sent an email asking a few questions about the reception that he never responded to. He never responded to my calls either so my fiancé had to go to venue and ask him in person. Max did seem nice at times but most times he seemed irritated with me even though I only reached out to him every so often (once every month).

We were told that the night of our reception there would be a coordinater there to make sure everything ran smoothly. Max assured me that this person would communicate with the DJ, myself, and any other key person to make sure everything happened in a timely matter. The night of Amanda (I believe that was her name I only saw her twice) seemed nice and asked how I wanted the night to flow and I told her. I also mentioned to let the DJ, photographer, & videographer know as well which she did not. She told me husband and I to go into the ballroom mingle with our guest then come back out and wait to be introduced. My husband was upset by this because he told her that's not how he wanted the night to start. We went up into our suite only to have the DJ text my husband asking what time would we be making an entrance. The coordinater had not told him so my husband went to back into the ballroom to find her but was no where to be found. One of my bridesmaids then gave the timeline to the DJ. My bridesmaid also had the waitstaff being us appitizers to our room because we had none. Once we entered the reception the coordinater was again no where to be found and we all stood there confused as to what was about to happen. The DJ took it upon himself to start the speeches then the music for the cake cutting because the coordinater again was no where to be found. About an hour after dinner I went to the washroom and Amanda was standing outside the reception getting her jacket to leave with about 4 hours left to our reception. The DJ then became the coordinater and announced the first dance and my husband and I announced that the dancing was starting after that.

No bride should be left to coordinate her own reception when she was told that there would be someone there to do it for her. I really wanted to give this venue 5 stars but I'm very disappointed with...

We had our wedding here recently and while it was beautiful it was too many hiccups that are unforgivable. We spent over 11K for this all inclusive venue and didn't realize that it isn't "all inclusive" During our final walkthrough we realized we would have to pay extra for ceremony decorations (something that I wish would have been told to us at signing). We were told we wouldn't really need a wedding coordinator as the venue will be able to be there for us. Thank God we chose to get a Month-of-coordinator. The owners of the venue did not come and assist with the wedding and did not tell me, my husband, or my coordinator of this change. So when we arrived we had no clue who to talk to. An the people there did not speak English fluently so it was a big language barrier. My Ceremony Dress was ruined before the ceremony in their get-ready suite. When me and planner expressed our concerns about my dress we were met with little to no help. All they did was replace the chair. But the venue did not have any products to get the big stain out and I legit CRIED. Ceremony went beautiful. However the cocktail hour, they had our guests wait in a long line to receive their appetizers and ultimately ran out of food before everyone could eat. We had 11 guests not show up and again spent over 11K on this venue and to run out of food was ridiculous. The open bar did not have our signature drinks until 9pm. Ceremony started at 5pm. During Reception time we requested for an upgraded sweetheart table and did not receive it. Additionally, I had a totally different layout from what was discussed during the final walk through. We ended up having guests being bunched up on each other and during COVID I didn't think this was the safest Idea and you could barely walk through tables. It got HOT and QUICK. The food during dinner, while delicious my husband and I chicken was cold. An the wait staff kept coming up to try to take our plates. We were not finished. Our coordinator had to let them know to stop walking up on us and wait for us to finish. The waitstaff was just plain rude. the hiccups we experienced were unforgivable and while Astoria did pay for dress to be cleaned, I feel that these issues would have not risen if Max or Lora was there to assist. It was definitely a learning experience for this Venue. I'm sure if the owners are there, your wedding will go off without a hitch (I have a friend who was married here and the owners showed and she had zero issues). I will never be able to get this day back and I was never able to take pictures in my Ceremony dress. It still hurts one month later. I hope that my experience would not happen...