Noodles and Company — Restaurant in Wheeling Township

The front desk staff is inexperienced, careless and inattentive to any customer request. The manager Berto is SOO RUDE AND UNPROFESSIONAL!!!! He will not let u say even ONE WORD!!! AND IF U ASK FOR HIS MANAGER, EXPECT TO GET AN ATTIDUTE AND GET YELLED AT!!! here is a full story if u care for details... I spent good 15 minutes on phone explaining something very simple. I want reg size entre(sub eggs for extra mushrooms, sub cabbage for spinach) w/side cesar salad. Should be under 10 bucks rite? Nope... $24!!!! I got charged for two separate large entre, 2 bucks for every sub, and I got charged for cesar salad WITH CHICKEN and a note...no chicken... I called the order in cuz was running late, thus no time to get new order made and got stuck paying full price...to top the experience w a cherry, the entire order was wrong and I didn't get a single item I was charged extra for... when I called to resolve the issue w order on same day, I was told he left for some personal stuff and won't be back. Next day when I didn't get his call and called him myself he said since register is closed for last day I can't help u! I asked how is that my fault u left yesterday for personal business and weren't available... The answer was: lady, the key word is pwrsonal, so I don't have to explain why I left.... I asked for his manager and he immediately started yelling... I go to noodles at least 3-4 times a week never with issues. This is definitely my...

Last night I ordered from the Buffalo Grove location. I don't typically order online. I have celiac disease so I wanted gluten free noodles. In the order I put add gluten free noodles thinking that is how I should order it. After I picked up the order and brought it home I noticed they didn't look right. I looked at the receipt and it said GF noodles. I had a couple of people try it and they said that it didn't seem like GF so I called the restaurant and to ask. I told the person that I needed them to be GF and she assured me they were so I ate the noodles. I was throwing up until mid-night so I called the store to tell them what happened. The manager and the cook who prepared them the night before was there and told me it was all my fault. I told him I may not have done it correctly but that is why I called to make sure. He was very rude and when I asked for my money to be refunded he said "I cannot do that" since it is your fault. I reminded him that I called because I was worried and there is no diet where it would make sense to add GF noodles to regular noodles. He just kept repeating that it was my fault and will not refund my money. He was incredibly...

Today I order food to be delivered when we received it one meal looked great but when we opened the other pasta dish. We couldn’t believe what it looked like it was raw (chicken) wasn’t cooked and not what we order. When we call the store the only wanted to refund my money. I didn’t want a refund I wanted them to deliver the pasta. They refused and said they couldn’t do it. They were rude, all they had to do was have me place the order again and then delivered it ya. But Obviously it was too hard to make a customer happy by doing that. When I asked for corporate‘s number they said they did not have the number that I needed to go online when I looked up the number online I found corporate number with no problems. They were not helpful not understanding and at the end of the day I didn’t want my money back I just wanted my food right. I always thought she would try to make a customer happy but obviously they don’t care at this time to make a...