Burger King — Restaurant in Wheeling Township

Came in to order a simple meal. Everything was going great and was greeted with a smile. But then, the employee (she) got impatient and agressive stating there was someone else in the drive thru. She let them know it would be a minute and let the customer behind me know it would be a minute. I presented her a coupon that i got from the app and she completely broke out of character and yelled at her coworker to help her and she was throwing a fit like a 2 year old. She reminded again the customer at the drive thru and behind me that it will be a moment. She told her coworker, in spanish thinking i didnt speak spanish, that now she has to annoyingly start over the order because i presented a coupon and she has someone waiting at drive thru and someone behind me. She blamed me and my boyfriend for her having to start over and strictly stated we needed to show the coupon first cause she has to start over when she has someone at drive thru. I reminded her that i knew that when she decided to tell her coworker, instead of me, that. She stated this situation was not fair and i told her thats her opinion cause we’re just ordering food. Very rude and unprofessional. She continued her character towards the person behind me and had him wait 20 minutes for his food. Again, she continued to make unnecessary comments back and forth with the customer. I worked as a manager and if that happened in my fast food place, she...

Went through drive thru and had the worse customer experience ever... I’m not sure if new management or new staff but this is completely unacceptable I’m not sure if the lady taking my order was drunk or high on drugs but she didn’t take my order right and then when I pulled to the window I explained to her what I wanted and she still didn’t understand basic orders.. she tried charging me twice for a meal that I already paid and did not give me all my items then tried charging me again when clearly the items were missing ? I started to get frustrated and demanded my money back and gave her back the items I asked for her name and she refused to give it to me she also didn’t have a name tag she claimed she was a manager ? And then there was another employee who thought this whole situation was funny he had his name tag on Jason? He claimed he was manager as well? I’ll be calling corporate as well. She gave me back the wrong change and told me to get the f out the drive thru.. never in my life have I experience this went to the other Burger King up the road and they took care of me excellent service on their end. But this place needs new...

Just left. The manage was very petty. I won a free cheeseburger on the spin container. She said it didn't count. I canceled my complete order. A manager as petty as her no wonder no one wants to work here. Will not be returning and telling others not to come to this location will be posting on all social media platforms as well. July 24th 2021 1020 am. Petty manager should be better trained at customer service, entitlement lady with a very bad attitude. Way to ruin a perfect day by her poor judgement, clearñy lacking character and moral fiber. Shame, if they had better leadership people would want to work here but not under the guidance of a manager like her. Didn't even get her name as it didn't matter to memorize a name of a person so disgusting. Burger King should consider parting ways with her as it would lead to further negative vibes. The cashier was...