The family and I usually end up visiting the casino and buffet during Christmas time when I’m visiting. The casino has a good selection of slots and the buffet food is pretty good. There are a few areas of improvement though. The ladies that are at the front entrance to the buffet are so unfriendly and clearly don’t like interacting with people. They seem like we are inconveniencing them as we are trying to pay for the buffet. A quick “Hello, how are you doing” would be nice. Instead they just blurt out “What are you drinking”. No smile, pretty much just dead inside.

The Players Services is usually pretty slow because it’s tied in with Hotel Registration. It would be nice if they had a kiosk that can print out player cards if you lost yours. Most casinos that I’ve been to have these and it’s convenient to use if that’s all you need.

They have a free soda machine, which is nice. They are supposed to have free coffee next to the soda machine, but every time we would visit it has a “Temporarily” out of service sign on it. Seem like it’s permanently temporarily out of service. Just take it out and stop offering if if you can’t provide it.

There are a couple of kiosks around to check your points and offers on your player card. Two in the back of the casino near the cash cage and two near the front entrance. The ones near the front entrance need a stanchion or floor stickers to help coordinate the line. Sometimes there are two lines, sometime there is one line that forms for both kiosks. People don’t know that there is one single line and they end up skipping everyone to get to the next open kiosk. It’s a pretty easy fix so the line can move efficiently.

The Pointe restaurant had the best fillet that I’ve ever had. I’ve eaten at high end steak houses and this one was definitely one of the best.

The food court also has some good food options if you need something quick to snack on.

Smoking at this casino is pretty bad. If you’re not a smoker you’ll definitely leave with some form of lung cancer. Most of the smokers don’t care and will gladly leave their cigarettes burning just to make sure the room is full of smoke all night long. They used to have a bigger smoke free section that was somewhat separated, but they turned that into this weird buffalo corner or something like that. There used to be a soda machine there too, but it’s gone now. I think the new smoke free section is near the buffet, but there aren’t many noticeable signs that point that out. At least there is a small area to get some fresh air, so I can’t complain too much. They do tend to put the newer machine in the smoking section though, so you’ll have to breathe that in if you want to play the newer games.

Overall this casino has a lot of good things, but there are still a few areas that could use improvement.