Ace Hardware & Rental — Attraction in Williamston

Overall the convenience and service provided by the store is good, however, I do have an issue with prices. I needed Simpson strong tie pieces today so I looked up the item online and it was $3.99 on the Ace website and $3.28 at a big box store. For convenience (and to save $5 in gas) I decided to go to Ace, but ended up paying $4.59 each (40% more than the big box store price). I decided to do a small survey so picked 9 items at random and on average, the Ace prices were 17% higher than the big box store (ranged from -2% (Ace lower on one item) to 40% over the 9 items). I realize small family owned stores can't compete with the huge big box stores purely on pricing, but a 17% premium is a bit too much, at least in my opinion. If they could close the gap to about 5%, then I'd probably be fine doing all my shopping at Ace. I may do a larger sample comparison at some point, just in case I was unlucky on the 9 items I selected, but meanwhile, I'll be checking pricing ahead of time to make sure I won't be paying more at Ace than the cost of gas to go to the big box store. I encourage Ace to do a similar analysis and try to close the pricing gap as much as they are able, while at the same time maintaining...

I have had good experiences here in the past, but today that changed, I placed an online order when the app told me my order was ready to be picked up I went to the store however, when I got there, it wasn't ready, OK no big deal, I wasn't upset but the staff got every defensive saying I showed up to quickly, they continued over and over saying "you must of placed the order and rushed right over here" to which I replied no I waited an hour and the app indicated my order was ready to be picked up, even though I wasn't upset the staff continued to blame me for the order not being ready and I finally got fed up, a women came over who said she was one of the managers, and she also was immediately defensive saying it was not ready and it was my fault for coming to the store too soon, I asked her atleast 4 times can someone just get the 2 items I ordered and paid for and I will leave, but no she kept on berating me and blaming me over something that wasn't even an issue to begin with, it took a third employee to come over and offered to get my items so I could finally leave the store, it was a...

This is a typical Ace store for the most part as far as the selection of inventory and pricing. There associates that I have worked with are not as helpful or knowledgeable as other Ace stores. Because of where I live there are a couple of other stores that are probably just as equal distance as this store and I always end up here for the most part due to fact that I know that it is locally owned by someone from Williamston who chose to have a business there so I like to support those kinds of people. I was disappointed to find out this week that this Ace choses not to honor the lifetime Warranty of the Craftsman tools unless you have a receipt while other Ace stores do honor this warranty. With have a ton of those tools purchased over the years for the warranty reason it is sad that this location choses to operate like this. While yes I may need to stop and swap out a damaged tool I would also probably be getting something else while in the store as I just about always purchase something...