Fabrizio Salon & Urban Retreat Spa — Attraction in Wilmington

Edit: Though they politely offered a free service with anyone I choose under my review here, don't be fooled. The owner was really rude and attacked me personally for my negative review through private message. I'm afraid I would never step foot in this salon again even if you paid me to, for any service, haircut or not.

I really had super high hopes for this salon, more than any other I've tried in recent years, partly because of the high prices for cuts, but also because their page said they are always training and learning, even from the master stylist/owner of the salon. I have a very difficult time finding someone to cut my hair right since it's thick and curly, and so many people over some years now have a tendency to cut it shorter on one side than the other... Extremely hard to find someone who can give me a simple, straight up blunt cut, all the same length, even on both sides. Symmetry is important to me.

I went in today and was impressed by the look and ambiance of the place, and the super friendly front desk staff, both in person and over the phone. The stylist herself seemed pretty nice the first time, and seemed very interested in what I wanted and asked questions to make sure she understood what I wanted. She took her time, sectioned the hair more than I've seen other places do, so I thought maybe she's the one. Couldn't tell until I got home and really felt my hair and compared sides to find out something was off. I called immediately and told the front desk staff there was some unevenness, and they invited me to come right back for a fix. So I drive back to the salon again, and wait a little. The stylist I had earlier calls me back, checks the front where I point out there's some hair longer on the one side, and measures and snips that, but then didn't bother to recheck the hair to make sure that was all there was, then pulled the cape off, said 'there you go', and walked off before I even started to rise from my chair. I was a bit stunned by that, as I felt it was kind of abrupt and brusque, but I just gathered myself and walked to the front to leave. So my nervous, shy, super polite little self actually apologizes to her for the extra trouble (instead of the other way around, after I drove there twice?), she quickly replied it's no trouble and have a good rest of your day. So I go back home, check again, and sure enough, there's more that's longer on the one side that she might've caught if she had looked and rechecked during the fix.

I called the front desk again and told them it was still uneven, and when they offered for me to come back again, I politely declined and simply asked for a refund instead. I'm afraid to go back to the same stylist now. I was assured the salon manager would get back to me in the morning, so I'm hoping for an amicable solution by way of refund. I think $56 is too much for an uneven cut... even Supercuts $17 is too much for an uneven cut, to be honest.

I have an appointment set with another salon for next week, and am desperately praying and hoping for better results I'm happy with. It is getting scarily short for my comfort and taste. I am just beside myself right now, and emotionally upset with how my hair turned out, especially after such high expectations for such a...

My wife has had her haircut several times by Fabrizio of Fabrizio Salon. This last cut was by far the worst cut he ever did. When she showed it to me I saw that the back of her hair was cut much shorter and unevenly underneath making it impossible to put her hair up, as well as one side of her hair was longer than the other. The cut she asked for was for a blunt trim as she was growing her hair longer. During her cut, Fabrizio was working on two clients simultaneously therefore the attention was not given.

My wife called the salon and told them about the haircut and was given an appointment with Fabrizio a few days later. After checking in for her 12:30 appointment, she waited approximately 45 minutes. Fabrizio did not respond well to my wife’s unhappiness with her haircut. She requested that he fix the unmanageable cut by cutting the bottom of her hair in a blunt cut up to the shortest hair that he had originally cut in the back. I could hear him raising his voice to talk over my wife. He would not admit that there was anything wrong with the haircut and refused to make any corrections and continued to emphasize how great he is and how much experience and training he has.

If you want to deal with someone who is condescending, never wrong, always right, knows everything, rude, will not listen and will never admit a mistake, then Fabrizio is the place for you.

Note: My wife went to another salon and got a hair stylist that saw what was wrong with the cut and did a beautiful job correcting...

I had about $1000 worth of extensions put in my hair for my wedding. I didn't want the hair so long but the stylist insisted because I was getting an updo so I paid the extra money for the longer extensions. I told her to layer the extensions and she said she did. She knew fullness was important to me and the reason I got the extensions in the first place. My wedding was out of town. The hair was very heavy and all the same length so it was VERY difficult to style. The stylist doing my updo told me that the extensions were WAY too long and way to high on my head and without any layers it was very difficult for her to updo my hair the way I wanted. After my wedding I went back to the stylist at Fabrizio and told her that the hair is too long and its not cut the way I wanted. She charged me an additional $70 for another haircut!! I was all set to get extensions in my hair every 5 months or so with this stylist because my husband likes the long hair. ...I will continue with the extensions but will be using a different salon. So instead of apologizing for not finishing my hair the way she should have and made sure I was happy, she pulled my hair with a vengence while she blow dried it then she charged me an additional $70 ...(no tip of course)!! ...I hope it was worth the $600-$800 every 5 months she will be losing! ...what a bad...