Wilmington Plaza Cinemas — Attraction in Wilmington

Yesterday I came to this establishment with my two children and mistakenly thought they opened at noon when they in fact opened at 12:30. We waited outside for close to 25 minutes and a line developed. Two women came from McDonald's through the parking lot and we all realized they were employees. One of them said, "It's not even 12:30 yet". The other let the crowd know that they would be opening the doors shortly. This was around 12:28 pm. Not a big deal and I assumed the one that made the announcement was the manager. I was wrong. The woman that made the snide comment about it not even being 12:30, Ashley, was actually the manager. Once they opened I heard Ashley make another derogatory comment about how "today is going to be like yesterday". A line of about 6-7 families 2 minutes before opening is not a big deal. Nothing to be stressed out about. There are movies people wish to see and honestly, I thought that the movies wanted everyone back. That they want the revenue. I was the first in line and I tried to use my gift card. I was informed their system was down. Ashley then informed me I needed to give another form of payment. Ashley seemed frustrated with me and the line of people overall after asking an employee to restart something (I believe the internet modem). I did not have an attitude when I initially came to the movies but did after so much disrespect and attitude. Ashley sure did manage to try and ruin our time here. I informed Ashley "I'm sorry you don't like working with the public because there's a line. I heard what you said outside". She said, "I was here at 12:30. My staff inside didn't want to deal with the line". I told her it was not the intention but the reception of her commentary. I asked her what her name was and she told me, then proceeded to tell me she was the manager. At this point, a more professional employee stepped in for her because Ashley could not handle me being direct with her. I believe she thought that letting me know her name and title would derail me from letting upper management know what was going on here. To a degree, it did because she was the only management there, so I had no one else I could say anything to. I also assume any message via voicemail or email that I send will conveniently go missing. So, I decided to write a review here about my family's treatment by Ashley. She does not need to be the manager without much better training and more patience. She voiced it loud and clear that she hates her job and loathes the community of Wilmington with her words and behavior. She has to have her employees step in for her because she cannot handle someone being direct with her and holding her accountable for her words and behavior, which were very unnecessary and incredibly rude. I have lived here for 7 years and have never been treated this way for just coming to the movie theater in town as a paying customer and waiting outside for the doors to open. We enjoyed Jurassic Park Dominion. Just wish we had felt like we weren't a nuisance for wanting to see a movie. Ashley and her crew are there for customer service. I have worked retail, food, and hospitality for MANY years. I have had so much abuse happen to me during it from customers. I would NEVER treat someone working in these fields like that unless they have given me reason to call them out on their treatment of the public. Ashley deserved being called out Sunday and she now deserves to be called out in...

This place had been running for a long time. I have been going for as long as I can remember. The theater has been great for years but something is now in the way. Recently me and a group of my friends all different ages went to the theater, expecting to see the little mermaid, a literal kids movie. But was rudely interrupted by a new rule. you can not see any movies, no matter the rating with out a parent unless you are 14 and up. I personally think this is outrageous. So many kids of all different ages do not always have a parent that can go with them. Also I think that 11-13 year olds are a lot of time more responsible then 14 years olds are, i understand were kids have been bad in the past but that’s just how people are. I hope this theater gets new management. I’m not happy with my visit. I suggest if you want to see a movie to go somewhere else as every one I have talked to has had a bad experience. I wish I could give this place 0 stars. They will find a way to ruin your experience. By the way this is not only the age restriction. I have watched many people get kick out for no reason and have seen lots of bad customers service. Please do not...

I attended the 10 PM showing of Screamboat with my wife, expecting an adult moviegoing experience without distractions. Instead, about 10 minutes in, a group of 13–14 year old girls came in using their phone flashlights, talking non-stop, and going in and out of the theater multiple times. I reported it to staff, who claimed they “talked to them,” but no one ever entered the theater to observe or correct the behavior.

This was a rated R movie with explicit content, and I was shocked they were even allowed in. When I asked about it, I was told their grandfather was “sitting right in front of them”—he wasn’t. He was several rows away and clearly not supervising.

When I asked to speak with management or get a contact email to report the issue, I was met with rudeness and sarcasm. The manager dismissed my concerns, mocked me, and ultimately told me to “get out of [his] store” after I simply asked for an email. I spent over $30 on tickets and snacks, only to leave halfway through the movie because the staff refused to address a basic policy violation—or treat me with any level of respect.

I won’t be coming back. Completely...