Dairy Queen Grill & Chill — Restaurant in Wilmington

I ordered a Blizzard here and it was filled well below the top of the cup. I asked a team member about this and they topped it off with soft serve and gave it back to me. A few minutes later the general manager Diane Schairbaum (now Parker) approached me and told me very rudely how I was wrong for wanting my Blizzard to be full and would never do that for me again! She stated that the policy was for it to be filled a 1/4 inch from the top of the cup, however it was filled less than a 1/4 inch below the top of the cup. Someone in my group asked her to verify that policy, maybe show us on paper, and at first she refused to do so, but eventually she did but pulled it away very quickly so that we were unable to read it and crumpled up the paper as she did so! She continued to gaslight us and acted very arrogantly toward us and did not apologize in any way. We just wanted clarification on this policy since our Blizzards were nowhere near full and we wanted them to be at least to the top of the cup. Unless DQ and or Chambers Management resolve this issue, I will not be patronizing this store ever again. Her demeanor was extremely unprofessional! I’ve never been treated this way by any other restaurant manager and I was highly shocked and disappointed in the way their GM treated us only because we wanted clarification on a policy.

UPDATE 5/3/23 I was contacted by a DQ representative who was very apologetic about my experience. She stated that Diane was indeed wrong in what she said about a policy, and that she would be talking with her about how this can’t happen again. She sent me a couple of coupons in the mail for...

I've had nothing but unpleasant experiences with Hannah, she literally slammed my food on on the table and told me and my buddy we needed to be patient! This is not the first negative encounter with this manager. I've put in calls to corporate as well as the Rombach location with Dakota, asking him to have Keith, David, or Barb call me directly. Not only does she brag about 17 cases of icing being left left to ruin because it was ordered on the truck and Dakota and his opening staff didn't put it in the walk in, and she was notified to make.room a d get it in the walk in on her evening shift, she chose to leave it out for 3 days because she ordered it, it was delivered on their truck day, and they chose not to put it in the walk in. So she leaves it out to spoil for 3 days, because it was not her responsibility, it was delivered on a truck day, they should have put it away... in her words As well as taking stacks of customer receipts home on a nightly basis, filing out fraudulent surveys to get her 3 month bonus. Theres a reason they call her Diane Jr... SMH. Is that really the type of management you want working for your company, Keith,...

Rude Manager! I ordered a frosted animal cookie blizzard for my son and told the drive through associate that my son had a nut allergy and asked that the blizzard was prepared on a clean machine. (As I always do.) The associate acknowledged and told me that they would clean the machine but they can't 100% guarantee that there is no cross contamination. I acknowledged and thanked her and then I finished my order.(Or so I thought) I received my total and then the Manager came on the intercom and proceeded to scold me for notifying them that my son had a nut allergy. She said that they can't guarantee cross contamination and I said that I know but had always requested (without issue) that the blizzard was prepared on a clean machine. She proceeded to continue scolding me and said "Well I'm the manager and I'm telling you we can't guarantee nut allergies ". I almost pulled away, but I chose the high road, got my blizzard and left. I'll manage to never visit this DQ ever again. Maybe the manager can be replaced with someone who can manage simple requests that have NEVER been a problem in the past for this...