Dodge Chrysler Jeep Ram FIAT of Winter Haven — Attraction in Winter Haven

They've had my parent's car in their service department for 6 weeks for a drivetrain issue. Their warranty doesn't any longer provide for a loaner car. They've paid out $3,000 in rental car fees because according to the service writer, they had to order a part from overseas, but here's the kicker. There were 68 of these parts state side according to Chrysler corporate. Not only that, but they claimed to have offered my parents a rental car for $68 per day. But the truth is, yes they lied, that on the day they dropped their vehicle off, they didn't have a rental car available to them. Now, let's get to the meat or their disastrous service. The part that they need has arrived twice to the dealership and both parts were defective. They are now ordering a third part that takes 7 to 10 days to arrive. In essence, my parents are having to pay for a rental car for two months because Chrysler can't seem to make a good part. Are all of these defective parts somehow the fault of the customer? After the 1st defective parts showed up; shouldn't this dealership have offered them a loaner car due to the fact that Chrysler can't seem to get out of their own way? I understand maybe a week for the part to arrive and the repair to have been done. But there is no excuse on the world for a customer to have to pay THOUSANDS of dollars for a rental car for something that is clearly a CHRYSLER problem. And the worst part? They're doing this to a retired 87 year old man on a fixed income. If you're considering a new car from the Stellantis corporation, perhaps go to the dealership less than 10 miles from this one. This dealership is a disaster, at best. The one star rating I'm giving them is only because I had to pick it to write this. ZERO stars is more like it. And given that I was a loyal Chrysler owner 5 times in my life, this is a hard review for me to write. Maybe this service department should get their heads out of their butts, fix my parent's car, and get it back to them with a $2,000 credit towards the rental car they're stuck driving. I moved the rating to 3 stars due to the fact that they have finally put my parents into a loaner car at their expense. They were courteous when I called and there were three of the top managers from the dealership on conference call when they called me back. I only wish that they could have done this 5 weeks ago when they received and installed the first faulty replacement part. My hope now, is that the 3rd part isn't faulty as well. Thank you to the service manager for your understanding in this matter.

Update: It took 10 weeks to finally get the van fixed and returned to my parents. And Chrysler Cares has been absolutely worthless in helping get the car fixed or returning any money to my parents for the rental cost. They told me that the dealership is responsible for that since they are independently owned and Chrysler Corporation and Stellantis have no say in how dealerships operate. This being said, I'm now taking the rating of this dealership, and Chrysler Corporation as a whole back down to a one star rating. There is absolutely ZERO excuse for the parts that were sent to them to have been defective. There is ZERO excuse for ANY repairs on any vehicle to take 2 1/2 months to complete. Especially a repair that takes 2 hours to do. I wouldn't recommend this dealership, service department, or a Chrysler product to anyone. And this isn't my first go round with Chrysler. Their service departments and dealerships have been a joke since I purchased a Grand Caravan from them in 2004. And Chrysler Corporation is even more worthless than the dealership. DON'T BUY FROM THIS DEALERSHIP! DON'T TAKE A CAR TO THIS SERVICE DEPARTMENT FOR REPAIRS!! DON'T BUY ANYTHING STELLANTIS OWNED!! Avoid it like the plague.

Update: It only took them 10 weeks to get my parent's vehicle repaired. Since Chrysler Cares has done nothing to reimburse them for any of their expenses for the rental car beyond the installation of the first defective...

Ling story short. Brought my vehicle in for warranty item a couple weeks ago. They were unable to recreate an issue that happens multiple times in a single one way drive for me. Explained the issue in detail with pushback that tech was unable to recreate. Was asked to bring the vehicle back for my recall appointment a few weeks later where they would drive the vehicle and try to recreate it. Did just that and after "3 miles" they were unable to create it. Unwilling to do anything further for me because they can't recreate it and or put a tech in the vehicle with me for 20 minutes because "whos going to pay them for their time". Basically came down to money, their time, unwilling to go the extra mile for a customer. "Who's to say it will happen while they are in the vehicle with you". "We can't have our technicians driving around all day not getting anything done". The service advisor who is not technically savvy tried giving me her own theories and literally had no idea what they were talking about. I didn't buy the vehicle from them but i have done all my service appointments with them for it for the last 12 months. That will probably end today. I offered to setup cameras to record it and just about anything but "the tech has to see it in real time" but wouldn't put a tech in the vehicle with me for 20 minutes. I offered to plug in new cables, use their devices, and asked for ONLY 20 minutes. The service advisor "has a jeep" and "has had similar issues" and recommended using bluetooth... because just ignore it and use something else. Makes sense ya? After 15 minutes on the road home it happened got it on video and time stamped. Left lot at 12:51 and radio disconnected at 1:06. Called dealership back per service advisor with recorded video, as expected no call back or follow up. They just wanted me out of there. Called Jeep right after and it happened while they were on the phone it happened again and they were able to explain what they heard on the other end of the phone as it happened (radio connection issues). Wife took the vehicle out and happened to her multiple times as well. Talked to the dealer I bought it from in Tampa, and they are willing to go on a few short drives to recreate the issue so they can submit the repair request. If you need something, make the drive to Jerry Ulm in Tampa, they always go the extra mile for their customers. This is my second Jeep purchase from Jerry Ulm just upwards of 1hr more with traffic. I guess the drive will be worth it this time.

Update, they left a response to my review to call back to hear from me. I did just that and returned their phone call, left a voicemail and even followed up the following day and guess what? No call back. Just a front for their business. Funny thing is, it appears the advisor, got a little frizzled and had to come and change the response on their business page and even LIE. I only asked for 20 minutes, repeatedly. Never asked for 40 minute let alone an hour. Completely false. I also explained over and over that the issue takes place in a 5 second increment and reconnects that i couldn't just drive around and bring it back in a broken state. The radio disconnects and reconnects constantly. Idk how much clear I can be. They clearly don't listen to the customer and it shows. Look at screenshots of their original response to come in 2 days later and change it again. Quite funny actually that a business would do that or let what sounds like their...

Ah, here we are…I hate leaving bad reviews but where do I begin… This dealership is extremely close by to my home & I own one dodge, one Jeep, and one ram. It’s safe to say I have purchased all of my family & business cars with this brand and this location brings a terrible name and experience into the family brand that I was brought up to love and trust. This branch has absolutely ruined my experience with shopping for these make and model vehicles. As I can not trust their collision or service team to give honest time frames on any repairs. They held my car for over 4 months and sent me to stores an hour away to buy my own car parts which was damaged in a collision the insurance company is paying them to fix & when I got their they apologized they couldn’t do the transaction to buy the part & delayed me for two more days on top of that) *my wife had finished giving birth and I had to use her vehicle at the time and they wouldn’t even assist with a rental for the time being after she was forced to reschedule and miss her important doctor appointments several times due to the wrong time frames we were given by the collision center as to when everything would be done.

Now I have bought a Ram 3500 & we brought it in Friday morning for “recalls” to be looked into & changed via warranty. It is now Tuesday afternoon and nothing but an oil change and filter change has been done. This car has a fuel pump recall it takes 3-6hrs to get done at most (I even checked with the advisor to make sure they had all the parts before I dropped it off) & I’ve called the shop probably 5-10 times just to get accurate updates due to the terrible experience that I had last time. Now They have let my vehicle sit for 3 days and haven’t touched the recalls which could freeze my engine until I started calling telling them they have had my vehicle for TOO LONG (3and a half WORKING DAYS)… mind you this is the vehicle I do business with. This vehicle provides food on the table for my family. & multiple times I was told it would be done on two dates that still have not panned out.

YOU GUYS HAVE TO DO BETTER!!!!* please!!!

I wanted to buy another car from here but the service has been absolutely poor. EVERY. SINGLE. TIME. & Judging by the other reviews I am not the only one who feels that way.

Every time I have a vehicle issue it’s been nothing but delayed wait with wrong times & with inconvenient time frames. I am not sure how they can run a business like this.

We took our Jeep to Orlando Jeep dodge chrysler in Orlando & they have been super communicative and send text message updates every step of the way. They have notified me without me only having to call them once. I am beyond disappointed in the service receive here & I am so frustrated that i would rather the engine seize up on my vehicle and not work anymore than bring my vehicle back over here.

More than likely It seems like I’d have to drive out of my own city for good service. Very sad. Very disappointed. JEEP DODGE RAM FAMILY PLEASE DO BETTER.

As for any new customers do not bring your car into here for service or collision, go to Orlando they will help you faster. The shop is bigger they have more bays & more people who actually care to service...