Red Lobster — Restaurant in Winter Haven

My husband and I ordered curbside pickup last night (Valentine's Day), for his birthday. We had a big order, b/c we also have four kids. Order supposed to be ready at 8:20 pm. We check in at 8:20 pm. At 8:40, no one brought us our food, so my husband called the number on the pickup sign. Female answers, husband tells her we've been waiting for our food. No apology from her at all. To sound cliché, I work in customer service, so I noticed when she didn't apologize. Gave her our order info, hung up. Waited about another 5 minutes or so, someone comes out and brings us our food. We stayed in the spot to double check everything (large order). I notice our two kid's meals are both missing the drinks. Husband calls, explains to the female kid's drinks are missing. She asks what were the drinks. We tell her what they were. Hangs up. We wait another 10 minutes. No one comes. Then the same person who brought us our food comes back out to the car next to us (who had also been waiting a long time), to bring them something that the restaurant forgot to bring them. My husband calls her over to our car and tells her we've been there almost an hour and are waiting on the drinks. That's when she decided to tell us that they are completely out of to-go cups, and apologizes to us. I immediately realize that nothing was offered to us for them not being able to provide us with two complete meals. Again, I work customer service so I notice when it's not being provided. My husband asks for a manager. We wait about another few minutes. A male comes to our car, not wearing a name tag, doesn't introduce himself to us, and asks me what's wrong. I explained to him that our kid's meals are missing the drinks and that we'd like a discount since they aren't able to give us the drinks. He tells me, matter-of-factly, that they are not going to offer us a discount and they can't give us any type of refund. Wow, okay. Good job at the defense there, my man. He then says that with kid's meals, the drinks are free so they won't be offering us compensation. I looked at him and said, the drinks come with the meal that I ordered and paid for. You are giving me two meals that are incomplete. He then interrupts me, and repeats what he had just said. My husband then interjects and asks him what his name is. Chase. Chase is his name. He is a service pro (not a manager). My husband asks for a manager. Chase just feels like repeating himself about the discount thing, and the drinks being free, whatever Chase. You don't want to help us, that's fine. We go home after being in the parking lot for an hour. I'm not going to sit here and argue with you about drinks, when you should've done what you are there for, and give us a coupon, discount, something. Dude ruined the night for us. Food was great, though. Chase was not. Also, I had never been to Red Lobster before. I won't come back to this location because of Chase. You suck, Chase. Also, when we got home, my husband's meal was missing the side of coleslaw and some sauces that were supposed to come with it (we didn't know it came with that until I was checking everything again after we got home). Chase, I hope you had a...

Ok so me and my girlfriend eat out often to say the least and if you know anything about eating out it's always hard to pick what place to go to, especially if it's not the cheapest thing around. So we usually look at the menu to get an idea on what sounds great and what's something we haven't tried in a while. Today we were in between "red lobster" or "outback" my girlfriend ended up saying we should go to red lobster because we haven't had those biscuits in while...we also haven't tried this location out yet. Upon arrival it seemed to be a pretty slow night, we didn't have to wait at all to be seated. We waited for about give or take 8 mins until finally the hostess who sat us passed by and asked if we would like something to drink assuming he was helping his fellow co worker out... Which also might I add he was very nice and I believe should be a server. As he asked us for our waters our soon to be server placed our silverware on our table without saying a word. When she finally came to our table all she said was "are you ready?"... We placed our order and waited for those critically acclaimed biscuits. There was a couple that had been seated behind us about 10 mins after us and they received theirs before us...I started to make excuses for the server "maybe that table had been re seated ?" "Maybe they are corporate?" Any who, spoiler alert our entrees came out before those biscuits and needless to say a person from the back who wasn't our server brought them. Finally, our server after saying she didn't forget us brings out 4 biscuits in a napkin on a plate... Maybe they ran out of baskets? And she figured bringing them out anything was better than nothing? She never asked us how the food was, never asked if I would like another drink... Nothing...I hate to think that she was working with the other tables MORE because she felt she would get a better tip? Maybe she was just overwhelmed? We were only left to assume because she had zero communication with us and if it wasn't for the receipt we wouldn't know her name was Elena...we still left a tip obviously even though she only spoke to us about two times and didn't even bring us our food or checked on us.... But I absolutely would not recommend this location for nothing in the world, you are better off ordering it TO GO. Red lobster isn't the cheapest thing in the world to eat on a...

We went for a small birthday dinner (6 people). It was a Friday evening, and it was not busy at all. I guess that should have been our 1st red flag. We waited a few minutes to be seated which was odd since the place was so empty, but no biggy. Once we were seated and given menus, our server took our drink order. I know they have to wait for alcoholic beverages to be given from the bar, but we could have at least been given our waters/teas. We had to ask for those after almost 10min and we still had to ask for the rest of our waters. One in our party asked if something could be substituted in place of shrimp (allergies) and we would pay an upcharge. It was an immediate NO. Not even a slight attempt to try and accommodate. And we've always been able to substitute in some way here before. Some meals were served cold, while others were given dirty utensils that looked like it was picked up off of someone's plate and wrapped in the napkin without washing. The servers seemed to not have much knowledge on the menu items and what they contain. And they didn't seem to even care to find out for you because anytime we asked a question, we were given a response with attitude. We asked for a manager who not only was the worse dressed person there (slacks and a stretched-out t shirt) he also seemed to not care too much. After a few back-and-forth conversations with the server and manager, we were comped some on our tabs, which was great. But it wasn't enough for us to return. The lack of customer service and communication between the manager and employees was just ridiculous. Now I need to go check my bank to make sure we weren't charged 3 different times, since we were given 3 different tabs due to comping, and apparently the server and manager didn't...