Chick-fil-A — Restaurant in Winter Haven

This is a review made during the COVID19 Pandemic.

My wife and I were getting a bit stir crazy, and needed a trip out of the house. Chick-fil-A nuggets sang us a siren song, so we made it our destination. There was a vague sense of dread when we got near the restaurant: the double-wide drive through line had almost looped back entirely to the drive through window. But the tank was full of gas, and the idea was to get out, so we slid into our spot at the back of the line, and settled in to wait.

We barely waited. The line moved smoothly and quickly. As we rounded the corner, we saw that it looked like then entire seating area of the restaurant was closed to the public, and there was an assembly line of people inside, rapidly assembling orders. Even the host of people who were driving diner dash, grub hub, etc had a special place to walk up and collect orders, all without going inside. Money was collected outside, and at the actual pick up window, my food was delivered to me on a tray, with an absolute minimum of human contact.

Not only was I impressed with the speed of the service, and the care taken for my safety, I was most deeply impressed with the dedication to the employees safety. As I write this, it is the end of August of 2020, and the word "Essential" has been almost synonymous with "Sacrificial." It is fantastic too see everyone's safety taken seriously.

As always, the service was perfect, and the food...

I had picked up my daughter after her working all day in the heat. Her work is close to this location. She wasn't feeling well after being in the heat so since we have a long drive home, we went through this drive thru. BIG MISTAKE! Every time I have gone to this location over the last 11 months, there's been some issue that I continue to overlook because I like the company as a whole and try to support them. But this visit is the last straw! My family is done! We got stuck in this line and couldn't get out...45 minutes!!! 45 minutes total! My daughter desperately needed to use the restroom to wash her hands and splash water on her face as my air conditioning is out of service. Another customer behind us with a little girl about age 3, also needed to use restroom. They were all instructed by employees to walk next door to Panera restaurant and use their restroom. Are you serious?!?? I'm sitting in your drive thru line for 45minutes and spending my money at your establishment but your telling us to go to another restaurant chain and use their restroom?? Then I place my order and the girl doesn't place the correct meal, the next girl takes my credit card and I requested a receipt but she said she couldn't and the window employees would give me one. Nope, no receipt and order was wrong! Never Again! Panera gets our...

9/2025 Ordered 2 large iced coffees with No Cane Syrup base, cream and Splenda. After pulling away we noticed the coffee had no Spenda in it, nor was there any provided in packet form. We're at the light. There is No Easy U turn. We have to drive all the way around the block and sit thru several red lights. 15 mins later we arrive back at the CF. The drive thru linevis long, so we park and go in..to get the Spenda that we ordered the first time.

9/2025 ordered the bacon egg and cheese biscut Meal with a coffee. I got the coffee. I got the BEC biscuit. Where are my hash browns? Did they stop providing hash brows with the meals? No much of a "meal" then is it? They hired a whole new crew and they're doing nothing but messing up the orders constantly.

8/2025 Placed drive thur order for Spicy Chicken meal and large Diet Soda. Got my meal and a Regular large Dr Pepper. I cannot have sugar due to a medical condition, hence my request of a Diet soda. Choked down my Spicy meal with no drink, because I already drove back to my job...my lunch break doesn't allow for a second trip to get my order fixed.

Y'all need a bigger kitchen to keep up with demands. Got our orders. Got our money....food...