LA Fitness — Attraction in Woodbridge Township

Absolutely disgusting treatment of their customer. I also would like a full refund as I was coerced into joining. I asked the sales lady if I could use my guest pass for the full 3 days before deciding, but she told me I had to sign up right then & there when I told her I wanted time to think about it. The sales tactics were not ethical. Then the collections department is overly aggressive & called me 4 times in one day before noon because my card was locked/declined. I understand them calling, but not back to back. They are relentless to get their money & will blow up your phone instead of being normal & just leaving a message, then following up the next day. Their billing dept is like breaking up with a psycho partner if you are even one day late. I soon after made a payment on the website & multiple attempts were made to still collect my monthly dues after I already paid. Their website & app are very antiquated, especially the app. Luckily my card declined almost 5+ times daily because I use the lock feature, but I kept getting notifications from my credit card company. I was hoping talking to Enrique, the manager, would put my concerns at ease, but he only increased my concerns as he did not answer my question about how to pay online properly so I don't keep having my card hit after the payment is satisfied. Enrique called me rude & ultimately hung up on me because he was not listening to me & he was wasting my time after I told him I was on break at work & had very limited time. Being direct when one is pressed for time is not rude, it's being to the point. I expressed to Enrique that I am a victim of identity theft & that I only feel comfortable paying online & asked him how to do so properly so I don't keep getting my card hit as he said I made a pre-payment so that's why my card kept getting hit, but he offered no resolution after asking him multiple times about how to pay properly on the website. Instead of listening to my needs and direct question, his response went directly against what I had just explained about me just wanting to pay online. He then proceeded to say I could pay at the gym location, which I explained I'm not always able to get to the gym & my question was direct "how do I pay online properly ?", which he ignored, not just once, but multiple times. He then proceeded to tell me that I could call the gym & pay with him directly. Again, that was not my question. When I expressed that he wasn't answering my question & that I was pressed for time & just needed a direct answer about how to pay online & at this point he called me rude & hung up on me as I was saying to him "so you are refusing to tell me how to pay online?" & all I heard was click in mid sentence. Last night, I also was speaking to JD (front desk worker) who was very nice and helpful with my issues & I have no idea why some female that works there unnecessarily interjected herself into our conversation & was very annoying. JD had everything under control. No idea why that female thought her 2 cents was welcome or needed. Myself & JD were doing just fine. To be honest, JD was my only positive experience at this location. In addition, there is hardly anyone cleaning the equipment or facilities outside of sweeping the locker rooms from what I saw during a busy time (7:30pm on a Wednesday). I did not see anyone wiping down anything & the shower drains were full of hair during my first visit. I also did not see a place where cleaning products were available to wipe down my treadmill before or after using it(unless I missed it).Lastly, I had scheduled an initial appt with a personal trainer when I first joined. The day of I had to cancel prior to our appt.I was told the personal trainer was busy when I called, but that they would return my call, but they never did call back & I never met with a PT. Overall, this gym has been a nightmare especially for someone who didn't want to join on day one & voiced this to the sales person. I am asking for a full refund as I was forced to join against my will & my wishes on day one.I...

My review was previously removed

Im giving 2 stars for the overall gym equipment and cleanlinessbut the experience with the management was totally disastrous and the manager is rude enough to even not accept the fact there was issue on their end.I will write this story and you guys can decide whether this is something wrong on their part or my part.(if you don’t want to read and know the exact part.be careful while they say anything during enrollment.if you want take a note from them for post validation)

im visiting my sister for couple of months here in NJ and didnt want to lose my routine of going to the gym.So i decided to go to LA fitness in avenel since i had good experience when i came in september 2021 for a month.i went to the La Fitness on Novemeber 8th,2021.I was initially told that i had to pay 44$ for first and last month and initia fee of 49$ which was around 141.79$ including tax.Since i was here for 2 months.The representative said to come down here between 9am to 5pm weekday to cancel your membership if you dont want to get charged future along.

Coming to December 3,i tried to call and see i can cancel the memebership via phone.The representative said you need to come down and talk to manager about it and she mentioned that dont do it on Demeber 7 as automated system might charge the previous day.I thought December 6 i will go to LA fitness and get it sorted.Being a software professional my day looked crazy on December 6 which was a monday.So i called in the morning around 9:26 and the manager picked up and said that come down and i can cancel your membership.So i went around 12 pm inbetween lunch time to squeeze things up (accordingly my google timeline it is between 12:34 and 12:48) to cancel the memebership.I spoke to manager and he said there are 2 membership of you.I said the other might be old membership.He said your membership is cancelled.

Coming to December 10, i see 2 charges from LA fitness of 44.77 and 52.25(annual fee in description).So i called regarding this issue and i was transferred to the manager.i explained him of the situation and he said that your membership wasnt cancelled and you have to come down to cancel the membership.We had a bit of heated conversation since he didnt aknowledge the fact that there was issue with what he did.So i wanted to fix this issue i went to LA fitness Avenel.The manager was there i told him that during enrollment i wasnt told of any such transactions i was told to just make sure you cancel December 8.The manager showed that he is calm but he didnt even aknowledge the fact that there was issue on his side.he was explaining that 50$ was a annual fee and 44$ was monthly charge which you have to pay.This was under your contract (apparently which is around 5-6 pages and no one will have the time to read it).I noticed that this conversation wasnt going anywhere.So i mentioned that lets leave the annual fee and for the monthly charge i should be refunded since issue is on your end.He didnt even aknowledge that part.So i said let me talk to the representative who created the membership for me.I spoke to her and she went through the system and aknowledge the fact that there was some issue and went to speak with the manager.i was away from this conversation.Coming back she mentioned that there was no checkin on December 6 that you have come into the studio.I mentioned that i didnt check in since i was just coming to cancel the membership.Even i showed her my google timeline that i was here.She mentioned that i have no control over it.I went back to the manager and asked him again.He was just repeating the same thing and he mentioned something about if you had cancel the membership you had to pay a buy out fee.I was frustrated that he was such rude,thickheaded guy that he should just be in training and not as a manager who should be a people people.So this time i walked out taking the confimration of my cancellation.

So what do...

What do you look for in a gym? A place where you feel safe to challenge yourself? How about a playground for growth--supporting you in your fitness journey, no matter where you're at? Or maybe a friendly community who regardless of experience level, share what they've learned along the way? This and more is what I found when I finally took the leap to join a gym at L.A. Fitness in Avenel.

It has been one year since I joined after scheduling a gym tour with Djessyka. She answered all of my questions and even set me up with a membership contract that was very affordable and even offers long-term savings if I renew by term completion--proving that health and wellness don't have to hurt your wallet.

Since joining, I have been offered personal training sessions with different trainers there. Even though I ended up declining the offers, both personal trainers, Chris and Nick, remained a positive influence on me whenever I saw them around the gym--always ready to share valuable information if I had a question about equipment or exercises.

Some of my favorite parts of this gym are the weight room and turf area. Equipment is maintained well and the staff employees are always encouraging members to wipe equipment surfaces clean after use. This is hard to enforce but it makes a difference. And whenever there is a problem with equipment, I simply report it to an available staff employee. And then they call in an expert to fix or replace the equipment. One example that comes to mind is the decline bench: it was missing the leg roller attachment for quite some time. I was told that they were handmade and that it might take a while to order and finally replace. While it did take longer than expected due to an unforeseen reason, the supportive staff ended up ordering an entirely new decline bench instead of waiting even longer for the replacement part to be made--further showing the staff's commitment to maintaining safe equipment.

While some of the amenities have received some harsh criticism by other members, both from the past and present, I have noticed many changes in management and in the facility (even though I’m there for only one year). I have seen the pool closings for scheduled cleanings and the janitorial staff are working very hard daily to not just maintain but improve the conditions, especially from crowded gym sessions. I think if more people unplugged themselves from what distracts, they would begin to see what I see too.

If you've taken the time to read this review, then I know you must be serious about joining a gym that is right for you. Always remember that a leap of faith is not done blind, but by what you choose to see all around you. At L.A. Fitness of Avenel, I look and see all friends who share in this great journey together. And I hope to see you there...