Xfinity Store by Comcast Branded Partner — Attraction in Woodstock

Poor treatment by manager and agent. Agent was rude and on her phone texting and sighing and looking down while I was talking with her to get my account repaired bc I paid days ago and Comcast error turned my services off this morning for non payment. I paid cash so funds are there!!!! So They restored my services for only one day and gave me a .96 cent credit 🙄. Then the manager came over and was very exasperated helping and I said I’m sorry I feel like I’m a bother or in the way and he said that’s ok. And instead should have been nice and suggest I wasn’t but rather a valued customer since 1996! I’m disconnecting my services in the near future with Comcast. I hate the way this company treats it’s customers. In fact if you don’t already know and are reading this they won’t let you talk to a representative until your account it paid if it’s suspended. I PAID my account days ago so it shouldn’t have been suspended but they didn’t credit it that day!!!! After being promised by chat days ago the services won’t be suspended, it was suspended this morning and along with multiple attempts to call and chat which resulted in conflicting statements from employees who had different things to say about the same situation, ultimately left me to drive across town to show my receipt and after all this no courtesy adjustment other than 96 cents was given. And they said I would have to come in everyday to have services turn on daily until the payment posts!!!! No way!! That’s absurd!!! I even gave you the receipt that I paid in cash!!!!!!!’ The receipt was in the Xfinity agent’s hand!!! I begged them to make a copy and put it on my account if anything. They just have to post it. They blamed the holidays and said it could be 48 more hours. Seriously. IT’S WAS A CASH PAYMENT!!!!!! Two agents now have promised it won’t get shut off. And it did once already. So we shall see if the manager is telling the truth today!! (He promised it won’t get shut off again for at least 48 hours. Come on it was PAID IN CASH YOU HAVE THE RECEIPT IN YOUR HAND. I BROUGHT IT TO YOU!!!!) I paid the fee to have it paid and post immediately but Comcast failed to post it!!!! Do not trust Comcast bc they tell you whatever they think might be the answer and no two employees via phone or chat and even in the store at times say the same things. They all say something different and the company does what it wants to and nothing coincides. I want a full refund and services disconnected!!! I hate this...

My initial review was 5 stars because I was told everything was changed as I wished but the three plus weeks afterwards have been debacle after debacle and we still don't have a land line phone with our old phone number. I was offered a free cellphone but it was given to me without a sim card. Then when I returned to the store and a sim card was installed their free phone was not compatible with Xfinity equipment and they took it back and said they had no more free cellphones and I would need to buy one. I told them to forget the free cellphone and reinstate our landline number which has been impossible to date to accomplish. I have tracked my time and to date I have made two special trips 2 hours one way to the Woodstock store and spent over 12 1/2 hours on the phone with Xfinity chat and land line and mobile technical support personnel and am now waiting for an email that will then provide me with a code that I need to call xfinity landline back and provide the code so they can port the phone number back to our landline phone. I was told they would give me a $100 visa card to compensate me for my trouble but I doubt that will ever happen and no mention of a credit for lack of phone service for a month. Also the so called free phone xfinity first gave me was a Samsung android but their documentation shows it as an Apple I-phone. I haven't even started dealing with charges yet and I know that will be a hassle as well. If you have a choice of provider I would definitely recommend using...

Shame on you Comcast Xfinity!

My wife and I have been loyal customers to Comcast for over 20+ Years.

After contacting customer service in December and following up with multiple phone calls we have received no resolution to their billing issues. My wife went to the store at Ridgewalk three times and explained to them that the people had messed up our service and the billing. We asked them to look up your old account, but were told they don’t have access to that information.

We were not irate and did not expect anything for free. We simply wanted someone to look at what had transpired and fix the errors that they had created. We were told by their customer service representatives on the phone that it had been corrected multiple times and expected that the problem was resolved. After the third trip to the store my wife said she was done. This is a Comcast company policy and there’s nothing we can do. The people at the store were nice but they said their was nothing they could do.

Well there’s something we can do! We’re leaving and shifting our service to AT&T fiber. We will now receive two gig speed down for less than what we were paying it Comcast gig speed.

Comcast doesn’t get the big picture! Due to bad customer service and policies they have lost a 20+ year customer. We just wanted it fixed and we’re willing to pay our fair share but common sense doesn’t seem to be very common at...