Inferno Audio — Attraction in Woonsocket

This is a long review, and I don't write reviews, but this was worth the time to take to type.

I met Keith back when I was 16, he was about the same age, so I knew of Inferno Audio since its inception, just never really visited or ever thought I had reason to.

I've been a DIY car audio fabricator/installer since I was 17, more serious into it from my late 20's to now. Hither to about two months ago, I did most of my product shopping online, I never saw the need for a "brick and mortar" store, and most of the ones in RI, well, as an electrician, I won't go there.

A little over a month ago I ran into an issue with two of my amps that are now well over 12 years old. They simply gave up. I was literally at the end of my install and suddenly I am out two 2 channel amplifiers. I needed something, and I needed it quick.

I visited Inferno Audio for the first time. I spoke with Keith, told him what was going on, told him what I needed, and he delivered. I had purchased a 4 channel amp from him, great price, actually better price than online, and of course it was warrantied. That amp has since been returned and replaced with something better, however, the products and prices weren't the icing on the cake.

In speaking with Keith each time I visited, I would throw something random at him, a random install situation I had to deal with, an alternative wiring method, active isolating relays, passive Bosch style relays, back EMF, etc...

Unlike techs and in Keith's case, owners of other shops I had been to in the past for more "random" reasons, Keith knew exactly what I was talking about and was able to hop right into the conversation intelligently and also suggested other avenues on top of the alternatives I mentioned. We also conversed about some past installs he had and issues with certain products that he's used or currently uses, and the legitimate work around to them too.

THIS is where it counts. Any shop can sell a product and any shop can read a box or use Google and regurgitate specifications from said source. Any shop can hire people that know the basics of an installation just enough to "get by" and impress a customer who otherwise knows nothing about the craft. I've visited those shops, I've seen it.

Keith and the crew at Inferno Audio have the experience and the knowledge behind the products and the installs. This is priceless. It takes a lot to impress me, especially when it comes to a shop or store. Keith and his crew impressed me.

I'm writing this review for both those who know nothing about car fabrication, whether it pertains to audio, car alarms, or custom work, and for those like me who have been doing this stuff on our own for years.

The way in which these guys bust their butts to try and provide products to me that I would have otherwise bought online in the past, and then come in at or below the price of the online market is impressive in itself. For someone like myself, having the knowledge of what an install should look like, to know the definition of "neat and workman like manner"; to see these guys put that and their pride into their work actually inspired me to make Inferno Audio my new one stop shop. Coming from me, this speaks magnitudes about Inferno.

Looking forward to future business with you guys, and keep up the...

Took my older car in to get the cassette deck and CD changer fixed. First visit went smoothly, they took them both out and said they'd call me when it was done. When someone called about 2 weeks later to say they were finished (about the time they estimated, which I do appreciate) I asked if a particular day would be alright for me to come by and them reinstalled as I only have one day off and was told that would be no problem. I showed up early afternoon on that day and was told it would be a long time because I did not make an appointment. Very confusing because I think the same guy who told me that was the same person I spoke to over the phone. Waited a while before they brought me my items which is fine, I understand they are a busy shop. I am not sure if this was a misunderstanding but the guy seemed irate I expected them to reinstall them and told me that they might not have time (I did ask during the original phone call that they would do this) and waited about 2 1/2 hours for reinstall. The whole time I was in there they seemed unorganized for the high volume they had and even turned the lights off to try and appear closed so no one would enter during regular business hours. Cassette deck now works perfectly although I did not discover until I got home (wasn't able to test right away) that the CD changer still does not work and I am having the same issues as before. Paid $200 total for parts and labor for both of those things to be fixed and receipt declares both of them as being serviced. They explained that these projects get outsourced to someone who fixes that type of equipment off location, but I still feel as though they are responsible for this considering they took my payment. Tried calling twice to see if they would help but was unable to get through both times, not surprising after witnessing their organization while waiting in there for so long. Would not go here or recommend, very...

I had an AWFUL EXPERIENCE but just that's me. I DROPPED MY CLASSIC CAPRICE CLASSIC TO THESE GENTLEMAN TO RESTORE THE FUNCTIONALITY OF MY MUSIC SOUND SYSTEM. 7 OF 20 SPEAKERS WERE WORKING AND 2 OF 4 AMPS. LONG SHORT OF IT THEY CALLED ME 10!!!! DAYS LATER TO SAY THEY DIDN'T WANT TO WORK ON/REPAIR MY CAR. I GET TO RETRIEVE THE VEHICLE AND NOT ONLY DID NONE OF MY MUSIC OR SPEAKERS PLAY ANYMORE... SUDDENLY THE CUSTOM POWER SUNROOF THAT I'D JUST PAID SEVERAL HUNDRED AFTER SEVERAL YEARS TO HAVE FIXED WAS NO LONGER FUNCTIONAL. THEY BROKE MY SUNROOF AND F'D UP MY SYSTEM. I HAD TO GO TO RALPHS INSTALLATION S ON BROAD ST IN PVD AND$1,200 LATER(I HAVE REPAIR RECORDS AND RECEIPT) MY MUSIC IS PLAYING BUT THE ELECTRICIAN TO REPAIR MY ROOF... AGAIN!!!! WASN'T AVAILABLE!! THIS WAS THE FIRST TIME MY OLD SCHOOL WOULD'VE BEEN COMPLETE AND THEY SET ME BACK A FEW GEES AND A FEW STEPS. I'LL MISS A FEW CAR SHOWS AND I'VE ALREADY HAVE MISSED SEVERAL AS A RESULT OF THIS. NOT ONLY DID THEY NOT RETURN MY VEHICLE TO ME AS I LEFT IT THEY RETURNED IT IN WORSE CONDITION AND TOTALLY DIDN'T GIVE A FILTH , FLARN, FILTH!!! They said your car was messed up before we started working on it. We started, saw it's a nightmare now we are thru. Just walked back in the office!! Then they told me the several thousand dollar forgioto rims I copped from them required $850 more bucks for the FLOATING CENTER CAPS... I CAN FORGIATO MYSELF AND ALL THAT IS REQUIRED WITH SAID PURCHASE IS TO HAVE A SET OF CENTER PIECES RESHIPPED TO THE SHOP YOU COPPED EM FROM!! THAT BROKE MY HEART!!! THEY TRIED TO PLAY ME FOR$900 AFTER COSTING ME$2-$3,000!!! TERRIBLE SERVICE THAT I THOUGHT WAS BASED ON ME BEING BLACK AND THEM THE STAFF ALL WHITE!! SADLY, THEY JUST SAID TAKE YOU CAR AND GO!!! BYE!!! AND...