ARCpoint Labs of Worcester — Attraction in Worcester

I couldn't find an appointment on the website for 10/16/23. I sent an email and left a message on the voicemail. I received a call back; at which point the young lady working fit me in that day ( the only day I had to get this done due to my work schedule). I also recieved a return email and call from the owner who was also willing to work with my tight schedule. I arrived 20 minutes early and was taken right in. My sample was taken immediately. I am extremely happy with the customer service at Arcpoint. Many places would not have worked with my schedule and I would have lost my...

Upon finding out your Southboro location doesn’t do drug screens we were redirected to the location on Grove St in Worcester. And the location in Worcester was notified that we were on our way to do our drug screens. Upon arrival the facility was locked and on lunch for another 45mins. Not that I’m saying people don’t deserve their lunch breaks but when you know you’ve got people who couldn’t get their test done at one location cuz they don’t do it anymore then why go on lunch break and make them wait till 1:15pm to have to wait even longer to get...

When I got there for a random drug test, there was nobody at the front desk and soon after a crew member came and said that I had to wait until the person that does the screening comes back from lunch break. Soon after about 6 more customers showed up to get service and we have to wait until this person came back and get us in. I think that they should have more workers so people don’t have to wait, due to just one...