Bemis Appliance — Attraction in Yakima

Bemis has been around as long as I can remember. I had never used them personally, but several family members had. I came in looking for a new range. I'd done my research and had it narrowed down to 3 possible option. Rick was extremely knowledgeable and was able to answer my dorky technical questions. When narrowed down to a Samsung and a GE, they highly recommended the GE. After talking with several people there over a few days, it sounds like GE is their most recommended brand. For GE items, they are a factory direct supplier. This means that they don't stock the ranges, but they put in orders every Monday, receive them on Wednesday, and deliver them Wednesday/Thursday. For me, I put in an order on a Wednesday and received the deliver a week later.

On delivery day, Bemis called and said they would give us a 15-20 minute notice that the delivery guys were en route. They hauled our broken range away and disposed of it. The delivery guys did smell like an ash tray walked into your house, but they did a good job. They're not overly talkative, but they're cordial and willing to answer any questions that you have - but I can respect some guys who are there to get their business done and move on!

One of the big upsides to using Bemis is that they do their own repair. If you have a major issue, they've got knowledgeable staff that is available to fix your issue. If it's within the warranty period, they'll take care of everything for you. If not, you'll have to pay - but it looks like prices are in line with local competitors.

Sale prices are a tad more than the big box home stores ($25 on a $775 range) and they charge a small delivery cost ($25-$50), but I'm willing to pay a tad more to support local business! Check out Bemis, you won't...

Poor experience. Will not be purchasing from Bemis again. I would sooner rent a truck, pick up the appliance from home depot, and install it myself before considering going the Bemis again. Purchased 2 kitchen appliances from Bemis. Standard, boring old normal appliances. Nothing fancy.

Ultimately Bemis is responsible for the communication, delivery, and install of appliance, so that is what I judged them on. They did poorly in all of those categories. They mislead on the delivery date, said they would do things that they didn't, never called to update on the delivery of either of the appliances purchased, caused damage to my house, and scratched the new appliances that they themselves installed. The appliances work great, but Bemis doesn't manufacture appliances. The appliances should work the same regardless of who plays middle man. 'Small family business' means nothing if the service you provide is on par or worse than one would expect from a...

I wanted to support a local business and ordered an appliance from them in December instead of going through Lowe's or HD. The ETA was early January at the time. Long story short, the date kept getting moved out and at the end of Feb still no delivery and the new date was early March. Now, I understand that the industry got backlogged due to Covid - not their fault. My problem is that I had to do all the following up when dates were missed. Not once did I get a call notifying me it would not arrive on time. Not once did they suggest another manufacturer that wasn't as behind. When I mentioned this to sales they basically told me yeah we can't keep track of all these orders. That's just poor business management and will not be rewarded with my hard earned dollars. I got a refund and drove to Lowe's - issue resolved same day (admittedly with a different manufacturer). Maybe I'll give Bemis a chance again some day but probably not for...