I'm unable to fairly comment as I personally didn't go inside and visit (i stayed outside with my newborn in her pram, while my husband and kids went inside.

We joined the queue just after 2pm in the Easter half-term, during a nice sunny day, and the queue did seem quite long, but you quickly realise it's because "large parties" are visiting, so when you finally do enter, the queue reduces very quickly, because the parties are entered as one admission. I overheard someone asking if the...

The audience management on this art installation severally dampens the 5 minuets of fun you might get from looking around.

You can not book time slots when booking online, and you still have to join the tickets on the doors queue if you have booked online rendering the online booking system pointless, the staff admit 10 people upstairs and 10 people downstairs at any one time giving each group 10 minuets on each floor but more people are not filtered in until everyone has left. We were...

Visited yesterday (Friday). It was staffed by just one person and nobody was on the kiosk when we got there. As we had booked tickets online we just went straight in (no barrier or signs were up to say to wait for assistance, or “please queue here”, “back in 5 minutes” etc.) There were two large groups inside when we entered, and as we were waiting the employee then appeared from upstairs and told us all to get out and that we shouldn’t have entered (there were another ten or so people...