I took my repeat prescription in to the pharmacy department and the lady I saw recommended their free repeat prescription service, all I had to do was leave my prescription slip with her and fill in a form and they would do all the hard work for me, they would send me a text message when it was time to pick up my prescription. I was very impressed. Until I realised a month later that I was about to run out of my prescription in two days time and no one had contacted me to let me know it was ready. Sure that it was just a teething problem I called up and spoke to a very helpful woman who apologised and said she would call my doctors and sort it out for me, and she made sure my prescription was available for me the next day. Fine- problem solved. Here we are a month later and the same thing has happened again! No contact in regards to my prescription which is going to run out any day now. This time I am unable to get through on the phone at all, I've been trying for two days and it just rings out. Someone picked up on one occasion and put me on hold, I was left on hold for so long the line went dead. Pretty anxious about getting my prescription as like everyone else I'm not taking it for the fun of it!As I handed over my prescription slip to the pharmacy I have been unable to take it elsewhere. I understand that there could be delays and problems but not to call the customer to advise them of this is just completely unacceptable and irresponsible!