Honestly I have a love hate relationship with this place. Our first night we were put in a room with the air conditioner not working and it was 29° in the room. It was stifling. We alerted the front seat and they sent an engineer over and he never fixed it after 30 minutes. Fast forward several hours later there was no solution to our problem and we were suffering from lack of moving air. At this point we already asked to speak to the manager several times and it fell on deaf ears. We asked to just be switched to another suite and many hours later it did not happen. I booked this place through the Hotels app so I reached out to them and suddenly we have everyone’s attention at the resort. We were moved into a new suite within a half hour of talking by with the hotels app people. The manager finally came around and was apologetic and offered us a late check out as a compensation. I told him that it was not enough compensation because we lost out on our plans on our first night there because the ‘engineers’ were working on our a/c. I said that a fair compensation would be one extra night compensated. The manager said he will ask the GM and so he reached out to him but he refused our request. That was disappointing. I suggested maybe the buffet dinner each night we are there as an alternative because why would they care if it’s an all you can eat anyway? It’s made in mass portions. That was denied too by the GM. I won’t say his name here but it rhymes with Nubash. Highly disappointed that they couldn’t offer that. In the end they upgraded our room and gave us a 1 hour, 1 time massage.

To be fair, outside of the GM’s unwillingness to be fairly compensated, the staff there were kind, friendly, and helpful. The upgraded room we got was in the centre with a direct view to the pools and ocean. The room itself is nicely designed and spacious but there was mold all around the bathroom sink grout and the bathroom tiles.

The housekeeping staff is very friendly and easy to communicate with for the most part. The breakfast buffet is a nice bonus as the options are plentiful - from fruits to local dishes to international and salads as well. They also have a donut wall to grab one anytime you like.

The lazy river is nice but it doesn’t flow so more like a long u shaped pool. But it’s so spacious that you don’t feel like you have a million people around you at the pool.

The beach is just steps from the pool too and is so nice and the water is warm! There are vent over trees and swings and hammocks for taking nice photos there.

Derek (Thien) was a really nice manager there that tried to help make everything good for us despite our rocky start. He was the most helpful and didn’t give a lot of lip service like another manager there whose name slips my mind. The bellboy was a bit lazy and exuded a bit of an arrogant attitude as I handed him our luggage - I had one I each hand and tried to pass them both to him but he was busy texting in another hand on his phone so that kinda sucked. Maybe he just doesn’t like his job.

The staff are all hard workers there for the most part and they put a smile on even though there were some really rude clientele there. Please always just remember that when you visit a country like this that you are the foreigner and should be more adaptable to their ways and do not talk to them like they are below you. The people and culture here is so amazing and resilient in all that they do. Despite the GM’s cheapness, I would still recommend this as a place to stay because the staff, the food, the amenities and location are all ideal. Just make sure the a/c works right off the bat.