Holland Park Motel — Hotel in Brisbane City

I stayed here a week in January for an event at Chandler. Firstly, I want to highlight the positives and also point out the obvious flaws which should be weighed up by importance. ||The location is excellent. There is a lot of eating options within 200 metres of your door. The pub next door has cheap and good quality meals. ||There is a convenience store across the road for small items. I used it to grab milk.||The bus to the city runs right past. ||There is free undercover parking which was almost always available. On the one occasion it wasn't, there was street parking right outside. ||There is a pool which is nice to have to cool off in Summer.||The rooms are ok. There is a difference between quality of rooms. I actually changed rooms due to the deadlock not working and my second room was much better (room 5). There are maintenance issues. They need to do a better job of keeping on top of these. Those issues were the lock, bin lids not opening, and light bulbs out. They also need to do a lot better with cleaning the property. Given all the other positives, I was happy to overlook the cleanliness, but if this is a game changer for you, you might want to consider this. Housekeeping was slack. It lets down the property, and it is much different to the attitude of can do excellent customer service that the property manager displayed. They do try hard with the personal side of the business and this is a strength. I felt like I could talk to them about any issue and it would be taken care of. They also keep a close eye on your safety and it felt like staying with a friend. The reception is grotty, and as it is the first room you see, it is a bit of a let down to start off. ||If you need to drive around Brisbane, this property has excellent access to the city and all points East, West , North and South. I found it easy to get anywhere from here. ||It is not a bad base for events at Chandler. ||Overall, the customer service and location with parking won me over at this property. I would recommend it, but would love to see them put more effort into maintenance and cleanliness. I like to also support family owned business, and this motel has been in the same family...

DO NOT STAY HERE - Wouldn't even give this place one star! Rubbish bags, some overflowing laying out front of room at top of the stairs as you first walk on to the walk way to the room. As I was unlocking the door, I looked back and found the manager/owner watching me from his own room. As a young woman this was very disconcerting. At first glance, the room looked clean, but stunk of cigarette smoke, however once I pulled the bedcovers back I noticed the sheets had not been changed and there was loads of hair (different kinds) in the bed and stains on the sheets. Looks like they only changed the pillow cases. Curtains were filthy and food or something on the wall. The Couch was supposed to be a nice cream, however it was stained all over. Door had a deadlock, however the security lock on the inside was broken so no way to secure self inside. I refused to stay and demanded a refund. The guy did not baulk at giving a refund but then cancelled my booking through the online booking service with a status of credit card declined so now I cannot rate the place. For an extra $12 per night I was able to stay at a 4.5star hotel in the city which was 300% better quality and cleaner...

DO NOT STAY HERE - Wouldn't even give this place one star! Rubbish bags, some overflowing laying out front of room at top of the stairs as you first walk on to the walk way to the room. As I was unlocking the door, I looked back and found the manager/owner watching me from his own room. As a young woman this was very disconcerting. At first glance, the room looked clean, but stunk of cigarette smoke, however once I pulled the bedcovers back I noticed the sheets had not been changed and there was loads of hair (different kinds) in the bed and stains on the sheets. Looks like they only changed the pillow cases. Curtains were filthy and food or something on the wall. The Couch was supposed to be a nice cream, however it was stained all over. Door had a deadlock, however the security lock on the inside was broken so no way to secure self inside. I refused to stay and demanded a refund. The guy did not baulk at giving a refund but then cancelled my booking through the online booking service with a status of credit card declined so now I cannot rate the place. For an extra $12 per night I was able to stay at a 4.5star hotel in the city which was 300% better quality and cleaner...