Pelican Cove — Hotel in Gold Coast City

Literally the filthiest set of apartments I have ever come across. I’m gobsmacked at how dirty the floors, sofas and furniture are and oh my God the windows are smears of handprints and oils! I use a towel to open everything!

There’s fingerprints on every surface and it is clear nothing gets properly cleaned, if st all. Plugs don’t hold water, grime in the cupboards, dirt and hair caught up in corners and doorways. We had to sweep the floors ourselves!

Handles on all drawers and doors were filthy with finger marks. Beds were so hard, squeaky and springs pushed into our hips and our bedroom door couldn’t even shut because the bed frame was in the way. So much doesn’t even work such as the TV - you can’t even get a decent station and no Netflix or any option but a remote that says Foxtel but nothing works. And then the remotes have no batteries!! Unbelievable. Lights don’t work. I cannot believe that place.

We went from our friends’ apartment at night to get up to our apartment and our key wouldn’t even unlock the shut stairwell door. If we didn’t have friends there we would have been locked out all night! Luckily our friends let us down into their stairwell basement to walk to the internal carpark door and up through carpark to our apartment. Absolutely ridiculous. It’s hard to imagine anywhere worse than here.

We only stayed here because we were meeting family but never, ever again. I felt dirty just being here. I went home and washed everything. Absolutely disgusting.

You can get better deals in an Airbnb and a much better level of stay. Anything anywhere would be...

We stayed at Pelican Cove for 9 nights and overall found it to be in a fantastic location. It’s close to the beach, only a short drive to the theme parks, and just a short walk to a supermarket and mall, which was really handy. Unfortunately, the unit itself was the biggest letdown of our stay.||We stayed in Unit 1 on the first floor, which was great as it had several balconies to follow the sun throughout the day. However, there were a number of issues that made the stay less enjoyable:| • There wasn’t enough bedding for the colder nights.| • The heat pump set off the smoke alarm every night after about 10 minutes of use, despite following the settings. We later discovered it was due to a sensor connected to the alarm.| • The couch was very uncomfortable and there wasn’t enough seating for the six of us.| • Cleanliness was disappointing — we found old wrappers (including used condom wrappers), lots of dust, and the rooms clearly needed a deep clean.| • The vacuum provided was broken, so we couldn’t even tidy ourselves. A number of blinds etc broken as well| • Bathrooms were dated, with mould and old hair present.| • There weren’t enough cups or basic supplies for the number of guests.||On the positive side, the pool area was great. However, the spa wasn’t heated, making it unusable on cooler nights. We were told it doesn’t heat any hotter, which didn’t seem right.||We understand this is budget accommodation, but we did expect a higher standard of cleanliness and maintenance. With some attention to detail, this place could be a lot better, as the location...

We stayed at Pelican Cove for 9 nights and overall found it to be in a fantastic location. It’s close to the beach, only a short drive to the theme parks, and just a short walk to a supermarket and mall, which was really handy. Unfortunately, the unit itself was the biggest letdown of our stay.

We stayed in Unit 1 on the first floor, which was great as it had several balconies to follow the sun throughout the day. However, there were a number of issues that made the stay less enjoyable: • There wasn’t enough bedding for the colder nights. • The heat pump set off the smoke alarm every night after about 10 minutes of use, despite following the settings. We later discovered it was due to a sensor connected to the alarm. • The couch was very uncomfortable and there wasn’t enough seating for the six of us. • Cleanliness was disappointing — we found old wrappers (including used condom wrappers), lots of dust, and the rooms clearly needed a deep clean. • The vacuum provided was broken, so we couldn’t even tidy ourselves. • Bathrooms were dated, with mould and old hair present. • There weren’t enough cups or basic supplies for the number of guests.

On the positive side, the pool area was great. However, the spa wasn’t heated, making it unusable on cooler nights. We were told it doesn’t heat any hotter, which didn’t seem right.

We understand this is budget accommodation, but we did expect a higher standard of cleanliness and maintenance. With some attention to detail, this place could be a lot better, as the location...