Hepburn at Hepburn — Hotel in Hepburn Springs

Peacefull surroundings, good follow up, and good service. I booked Hepburn at Hepburn for my 30th Wedding Anniversary as I wanted a Romantic getaway. It was rated as a 5 star accomodation and mentioned in the today show, so I thought it was worth cancelling the Langham booking for this. Unfortunately it was a bit of a mistake. My Wife and I arrived at the reception, we were given the keys and made our way to the Unit, as soon as we walked in, it had a wet dog smell or fried egg type of smell, so we quickly opened the sliding door and windows, we saw the spa bath and thought of filling it up and relax by having a spa bath but it was taking a long time to fill as it was a large spa, so I thought I would take a shower prior to it, but the shower had low water pressure, so Management call the plumber and it was quickly rectified, after that we resumed taking the shower and having the spa bath, we opened the cupboard and found only one bath robe, we contacted Management again and it was rectified, we later got dressed and went out for dinner and came back to our unit to relax and found other few other things that were not quite right. The decking lights only one light was working, the two banana lounges were not at the decking, the kitchen cupboard, one of the hinges was loose, Now this might sound as I being Pedantic but as a 5 star accomodation I kind've expected a real romantic experience and to think that I cancelled the Langham for it. A great improvement would be to have a maintenance check up on a regular basis prior to be occupied, I am not sure if there was room service if not it might be a good Idea to have it rather than a kichenette, and a bottle of wine on arrival would've given a nice touch. There was suppose to be free wifi but the signal was weak, I was not too worried about it but as it was mentioned that Wifi was available it was another set back. At the end of the day the whole idea of a Romantic get away turned sour having to fix all those small problems that a 5 star accomodation should...

I'd come back to Hepburn at Hepburn to spend a night away from the family. With a discount applied, it cost me $290. Again, this is my second time staying.

I don't think this time was worth $290.

Don't get me wrong, on the surface the room is great. Everything looks fine. But the longer I spent in the room, the more things stood out. The first red flag: I don't believe cleaners are able to spend enough time on these rooms. I'd bumped the bed while moving my suitcase and discovered a previous patron's bottle of lube left behind under the bed.

One of my neighbours managed to use their remote to control my TV to watch cake decorating videos on YouTube. Their iPhone even connected to my TV -- I can't for the life of me determine why Stephen needed to watch an hour long compilation of such things, but to each their own, I guess.

My bath, as usual, was utterly divine, but the plug appears to have a slight leak. So ever so slowly, the plug echoed through the bath while I was listening to music, and (obviously) required top-ups after half an hour.

Then to bed -- which, due to the lube bottle I was a little apprehensive about, but surely they'd changed the sheets, right? When I looked up at the ceiling: spider webs. Complete with spider. When I turned the light off and browsed my phone: flying bug of some kind (????). Turned the light on: tiny spider crawling up the wall.

This morning, when I picked up my phone, I wouldn't work out why it was so dusty. It'd been sitting on the corner of the bed all night, face down. And then it hit me: the mattress sheet has some kind of dust on it.

February is undoubtedly the busy season, but I believe staff needs more time to clean up these rooms, so they can check for small things like these issues.

$290. And this was a...

As I opened the door to the unit, I was hit with the pungent smell of cheap freshener. We had checked in late. We did not want to spend the late hours of the cold night "airing out" the unit.

The bathroom has completely see-through glass walls, and a glass door. There is a curtain that is supposed to conceal you while you are in the bathroom. However, this curtain is semi-transparent. So your companion will always be able to see you taking a dump.

The bed was only a double. I expected at least a Queen size for the price that I was paying per night. As I lay trying to fall asleep on the hard little bed, I wondered what the mystery green light above my bed. It turned out to b the smoke alarm.

I did not sleep very well on the first night. On the second night, I sticky taped paper over the smoke alarm light. It dimmed most of it's green light. I sleep well because of the accumulated fatigue from the previous night.

The unit is self contained. The kitchen supplies were not "5-star". For example, the dish washing liquid was a "multi-use" cleaning product. It had instructions for both cleaning dishes and cleaning the floor.

They provided a scrap of the cheapest bath salts in the bathroom. So bring your own - if you dare book this place.

I paid $413.67 per night for this trash. It's not a "5-star" as it claims. I feel ripped off. 2 or 3 star might be more accurate.

STAY SOMEWHERE ELSE!! You can either get the same trash cheaper elsewhere, or something much better for...