Golden Spring Wellbeing — Local services in Hepburn

The warning signs were evident when we were greeted with hostility trying to book over the phone. Nevertheless, giving the benefit of the doubt we kept our appointment.

Greeted with a blunt and rude woman who didnt say hello and ordered myself and my mum to take our shoes off before we even reached the front door. She then refused to let some of us in our party use the facilities while they waited for their massage, informing them that "the public toilets were more than adequate."

Proceeding inside, we tried to make small talk which was met with "I dont talk about my personal life honey". I was shocked at this cutting and patronising response.

The massage itself was very good. The woman was attentive and thorough. I did come away feeling relaxed, but unfortunately this was let down by the rude and obvious lack of customer service skills the owner had.

I would not recommend this spa to anyone, due to the service we recieved and the rude, offensive and...

We had booked a 60 minutes massage for two of us on my wife's birthday and it was truly an amazing experience. I have had many a massages before but Marguerita stands apart from rest of the tribes. She is very communicative (both on the phone and in person) and that makes a big difference. She listens to our need and plans the massage exercise as per our need. She certainly knows what she is doing and that is a big advantage. The place is a cute. cozy and right sized (with just two massage tables) and what I appreciate about her is that she is not greedy to grow big and loose/dilute the value she would deliver. The massage was so relieving, relaxing and remedial we absolutely and thoroughly enjoyed it. We cant wait to go back to experience her Litho massage when the weather turns cold. Thank you Marguerita for a very enjoyable experience. We both truly appreciate...

Lovely home set up. The atmosphere was relaxing. The massage was done beautifully with the perfect amount of pressure. However I walked away very upset. I disclosed that I have a very sensitive body where my face reacts to a lot of products and would prefer to not get the facial. I also told her that the middle part of my back cannot be massaged at all because I will feel extremely sick afterwards. I have learnt this through previous experiences. I am not a fussy person and was not trying to be fussy or insulting. I had to inform them of my issues so I don’t get a negative reaction afterwards. However I was told that I was wanting to change the whole package, that I should have more faith in their abilities, and that my anxiety was evident. Honouring my body has nothing to do with...