CitiClub Hotel Melbourne — Hotel in Melbourne

They claim to be a 4-star hotel. Let’s start there, because that’s quite a claim. They are not, by any conceivable stretch of imagination, a 4-star hotel. Their website proudly trumpets: “A relaxing boutique hotel.” That’s cute. It’s neither relaxing, nor boutique, nor remotely close to anything you’d call a hotel experience worth repeating.||||The rooms, according to their poetic marketing copy, feature “tea and coffeemakers.” That sounds fancy — until you discover they mean a $10 plastic kettle from Kmart and a few sachets of instant coffee that could double as grout. There’s no fresh milk, no pod machine, no charm. Just the distinct sense that you’ve overpaid for a motel that’s been given a very optimistic PR makeover.||||Their website also promises “room service available.” It’s technically true if you consider “room service” to mean the vending machine downstairs offering a few kinds of soft drink and a packet of stale chips. There’s no actual food service, no breakfast — just a cheery suggestion at reception that you “try one of the local cafés.” Because nothing says boutique hotel luxury quite like being directed out onto the street with an apologetic smile and a map of nearby brunch options.||||Let’s talk about the “on-site restaurant.” In reality, it’s a glorified bistro that moonlights as a nightclub, complete with thumping dance music, sticky floors, and rowdy drunk patrons with no self-awareness shouting at each other across the checks notes...'music'. The “lobby” is barely the size of a broom closet, gloomy enough to qualify as a crypt, and only accessible after negotiating your way past a team of nightclub security guards who wall of nightclub security guards who look confused as to why you’re not holding a vodka cruiser.||||Now, the fine print does technically mention there’s a nightclub on site. What they fail to mention is that it’s effectively underneath the rooms — and that the sound system doubles as a seismic testing device from midnight until after 5 a.m. The provided earplugs (handed over with a knowing smirk at check-in) are an acknowledgment that sleep is more of a concept than a guarantee.||||If, by some miracle, you make it out for dinner and return later than 9 p.m., you’ll be thrilled to discover the front entrance is closed off for nightclub security. Hotel guests are instead redirected to the delightful rear entrance through a smelly carpark, where you’ll have the added thrill of dodging drunk patrons staggering in and out of the venue, or the occasional fistfight happening in the alley across the road. Nothing says boutique ambience quite like the sweet aroma of stale beer and wonton Melbourne violence.||||When 5:30 a.m. finally rolled around and the last drunk stumbled home, we collapsed into something resembling rest — only to be woken twice by housekeeping. Once at 9:45, again at 10:30. Both times they barged straight in, undeterred by the fact we’d been granted late checkout until noon. There was no “Do Not Disturb” sign available to hand on the door of course, because that might have made too much sense.||||At checkout, I expressed my disappointment to the front desk staff, who assured me the manager would call me the next morning. That was days ago. I’m still waiting, though I suspect they’re saving the call until after the next DJ set wraps up at sunrise.||||In summary: this is not a 4-star hotel. It’s barely a 3-star, and that’s with generous rounding. Think of it as a Budget Rave and Sleep Deprivation Centre masquerading as a “relaxing boutique experience.” Perfect if you enjoy insomnia, tinnitus, and being woken up by strangers. Otherwise, you might find more rest and refinement at your local backpackers — or in your car, parked two blocks away from...

I have never left a bad review for any hotel, this is the first bad review in my life as I am super suffering from the stay, both mentally and physically, it affected my health and my life. I stayed in the 5th floor, and I only stay there one night for work. Before that, I didn't have any issue for my skin; however, after one night stay, in the next morning, I found a number of inflamed spots around my neck, arms and hands. When I checked out, I showed them to the reception lady and told her I suspected there were bed bugs in the room I stayed. She asked for my number and promised she will report this to her manager. There was no paper/policies to tell how the process it will be. Around 7.40pm that evening, I got a missed call, there was no message left, I guessed it should be about the bed bugs. I called back, and another reception answered the call, he told me he didn't know anything about the call, someone will call me tomorrow. I waited for two days afterwards, I didn't receive any call. Then I called the hotel, another reception answered, she told me she only work during the weekends, she doesn't know about the bed bugs, her manager doesn't work during weekends, I have to wait until Monday. I told her I got too many inflamed spots caused by bed bugs on my body, they are very itchy and I am suffering from it very much. She told me she can not do anything for me, I have to wait for her manager. I am very upset by the services. During these two days, both my physical and my mental are suffering from the inflamed spots, they are super itchy and become worse and worse by the time goes by, even my toes got inflamed spots. I am also worried about whether there are bed bugs and/or their eggs stay in my bag, luggage, clothes and/or shoes, and coming with me to my home. The itchy is almost killing me and the worry drives me crazy! Now, I am still waiting for response...

I recently stayed at this hotel and unfortunately, it was an extremely disappointing and unsanitary experience.

Upon entering the room, I was shocked to find urine stains and other dirt in the bathroom. It was evident that the room had not been properly cleaned. I immediately contacted the receptionist twice to request a new cleaning team to address the issue. However, despite my requests, nothing was done to resolve the cleanliness problem.

To make matters worse, when I spoke to the receptionist, I was informed that there was no cleaner on duty at night and there were no other available rooms. Instead of offering a solution, I was essentially told to deal with the issue myself, which was completely unacceptable. I was appalled by the suggestion that I clean up after other guests.

Feeling utterly disgusted by the condition of the room and the lack of assistance from the staff, I decided to email the manager the next morning to express my concerns. To my dismay, I received no reply from the manager, indicating a lack of concern for the well-being and comfort of their guests.

In summary, my experience at CitiClub Melbourne was not only disappointing but also unhygienic. The lack of cleanliness, coupled with the unhelpful and dismissive attitude of the staff, made for an unpleasant stay. I would strongly advise against staying at this hotel until they improve their cleanliness standards and...