Mollymook Caravan Park — Hotel in Mollymook

I am writing this review to save other families the major disappointment that we encountered by making a reservation at Mollymook Caravan Park.|On booking, we advised staff that we had a large caravan (23ft plus drawbar). On arrival, we were taken aback by the state of our allocated powered site. Overgrown grass and an unsecured fence at the back, mud at the front, and a huge pile of concrete blocks and building waste directly in front of the site (see photos).|We immediately contacted office staff, and were offered to take a look around the park and choose another site- of which the only other site to fit our van was the site next to the one we were on, and was in the same unsightly condition. |Walking around the park, we were again shocked at the difference between what is portrayed on the website, to what we were seeing. Sites unkept, overgrown gardens, bathrooms in poor condition, permanent onsite vans in a very rundown state. Again, we contacted the office to speak with the manager, however we were told he would not take calls of complaint, and would only respond to emails.|With no suitable site for us to stay on, we made the decision to leave. Unfortunately, this was easier said then done, as it was extremely difficult to navigate our van out of the park with the tight corners and narrow roads. We were later told by office staff when we phoned to complain, that we should have exited the van park by driving the wrong direction up a one way street. |We wrote an email to the manager requesting a refund. To this date, (18 days later) we have contacted Mollymook Caravan Park three times, and written an additional email- we are yet to be contacted by the manager. Office staff fielding the calls have stated our requests for a response by close of business (11 days after initial email sent) to be unreasonable, and state our claims and concerns to be unjustified, but will not a provide rationale for this answer. We have been left with no other option but to lodge a complaint through Department of Fair Trading.| In six years of travelling with a caravan, this is the first negative review I have ever given. I hope this review will make families consider staying elsewhere if they are visiting the...

Stayed for 3 nights in the 'Meroo House' in November and will NEVER be returning to this dump.

Upon arrival I was asked for a $500 bond/damage deposit, this wasn't placed on my credit card 'on hold' however and was physically charged. It took weeks before I got the money back (and even then it was minus the sneaky 'transaction fee', which is charged when paying for anything at this place.

As for the stay:

Between 4 adults and 3 children, we were provided with 1.5 toilet rolls, 1 bin bag and no hand towels WiFi didn't work at all from cabin (which rendered the Smart TV utterly pointless) Lock on bathroom didn't work Gas pipework underneath cabin had full bottles of gas connected to a line that was open which was venting gas under the 4 cabins until it was identified by a fellow guest The park overall was dilapidated and in need of repair (numerous empty and beat up old static caravans scattered about the place) There was a games room etc, but there were hefty deposits for anything and everything (darts, pool cues/balls, tennis rackets etc), everything is aimed at cutting costs here The pool area is the only good thing about this park

After the stay, we were accused of damaging (an already battered and in need of replacement) bedside table, for which our $500 deposit was withheld and was told that the case had been referred to 'the owner' to source a replacement (at my expense).

It was only when I threatened to refer the case to NSW Fair Trading that the money was finally returned (minus a transaction fee, which should never be the case when an amount is held...

Our extended family had booked powered caravan sites over the Easter break. My wife, children and I were attending a wedding at the local beach. ||||The caravan park itself is honestly described, clean and amenities functional if a little rustic. The park is pet friendly high this may suit those travelling with pets. It does have permanent residents and a large number of tightly packed cabins. ||||Of more concern was the email our family members received informing potential guests of their inability to accommodate all bookings due to extreme wet weather requiring the closing of some sites. They were asking people to transfer their booking due to this. ||||My elderly parents were very understanding of this request, agreed to not come for Easter, miss seeing their children and grandchildren to assist park management at MANAGEMENTS request. ||||My parents were rewarded by being informed that they would not be refunded, would not be allowed rebook Easter, the holiday they had payed for, any public holiday, school holiday or NSW/ACT event date. They could not give THEIR credit to any one that lives closer either. My parent reside 6 hours from Mollymook! It gets better, they were also refused the request to use the credit for a cabin, oh, and it has to be used by the end of the year. ||||A very poor reward for assisting park management in their time of need. The park had gone out of their way to make use of the provided credit next to impossible. ||||Unfortunately I cannot recommend this park due these disgraceful business...