Blue Pelican Motel — Hotel in Tweed Heads

I have booked this accommodation through Booking .com will I stay here or recommend these premises to anyone in the future /definitely" NOT".

I have booked a superior family room at this Motel in the pictures advertised I have access to a kitchenette and division between beds . We were provided with something completely different.

We are in a middle of a pandemic and instead of having a kitchen sink as it was advertised all I had was a bathroom sink where I was forced to wash our drinking cups /cutlery and dishes where everyone actually brush their teeth for 6 nights.

I approached the owner and kindly asked to address this matter all I was told was : (place a complaint with Booking.com) , which I have and I was extremely disappointed too as they report being the owners responsibility for the advertisement . . I was extremely disappointed / this was a horrible family experience we had. I may have booked through a third party but at the end of the day Its was the owners business and no action was taken nor effort was made to resolve this situation.

we were there for 6 nights and an effort could have been made to allocate us with the room we have originally booked , we were 3 adults ,2 children and 2 dogs and it was the Easter weekend, 12h away from home with no other option but drive back to Sydney or stay at the motel.

Being a health care worker I will be approaching Health and Safety Australia as this amenities ( having to wash our cups in a bathroom sink in a middle of a pandemic are definitely not complying with Australian standards / however advertising the room I was booked in with a mini kitchen to do so but not providing it to the customers.

Please consider twice before booking through Booking .com as they take no responsibility for false advertising , and definitely consider if you wish to have this experience with your family in a middle of a pandemic at this motel in the near ...

Infested with cockroaches - avoid at all costs. Upon our arrival we were met with a lovely receptionist who was warm, friendly and accomodating, so much so that I was willing to overlook the broken fridge in the room, despite the fact it was an amenity we had paid for as part of our charge. That evening after arriving back to the room late, we went straight to sleep. At approx 2-3am I was awoken by something crawling on my legs. I woke up and inspected the bed to find that there were cockroaches in the bed. I started inspecting the room more closely and found cockroaches in the bathroom, running across the floor of the room and in our luggage. I also noticed mould on one of the pillows on the bed. By this stage, my skin was crawling, so at 7.5 months pregnant and desperate for a night's sleep, I had to sleep in my car. The next day I showed the photos to the lovely woman on reception who was apologetic but asked me to follow up with the owner directly in my request for refund. When I did contact the gentleman the next day, I was swiftly brushed off and told to contact booking.com. They have now encouraged me to reach out to you directly to follow up. Since then, there has been absolutely no apology or any offer of compensation for our horrific stay at...

Upon our arrival we were met with a lovely receptionist who was warm, friendly and accomodating, so much so that I was willing to overlook the broken fridge in the room, despite the fact it was an amenity we had paid for as part of our charge.||||That evening after arriving back to the room late, we went straight to sleep. At approx 2-3am I was awoken by something crawling on my legs. I woke up and inspected the bed to find that there were cockroaches in the bed. I started inspecting the room more closely and found cockroaches in the bathroom, running across the floor of the room and in our luggage. I also noticed mould on one of the pillows on the bed. By this stage, my skin was crawling, so at 7.5 months pregnant and desperate for a night's sleep, I had to sleep in my car.||||The next day I showed the photos to the lovely woman on reception who was apologetic but asked me to follow up with the owner directly in my request for refund. When I did contact the gentleman the next day, I was swiftly brushed off and told to contact booking.com. They have now encouraged me to reach out to you directly to follow up.||||Since then, there has been absolutely no apology or any offer of compensation for our horrific stay at...