Residence Alpin Kaprun — Hotel in Kaprun

We had a 2 bedroom apartment for 4 nights in April 2012, 2 adults + 2 kids (6 and 10 yrs old). ||Our friends had a similar one on the floor above, so I've seen two apartments; they are pretty much the same.||||The good: ||-the apartments are large, newly built, well furnished, clean. Luxury... well, I would not call then that, but close enough.||-there is free parking (plenty).||-the location is quiet, with beautiful views from the spacious balcony (all apartments have balconies, with tables and chairs)||||The bad:||-booked through booking.com; to the listed price, Alpin Rentals adds 100 euro cleaning (which is a pretty outrageous amount if you ask me; it takes 1 person at most 3 hrs to clean it up, and don't tell me they pay the cleaning lady 33 euro / hr). Then it also adds 50 euro for "short stay" (less than 7 nights) - 'da hell is that? To be fair, those fees were listed on booking.com, but a) it's misleading because when you are given the price it does not include those, so it's a bit of a "read the fine print" trick and b) the amounts are outrageous, added on an already (relatively) expensive base price. I was first given a price of 616 euro, but after the stuff above I ended up paying ~790 euro. So I paid close to 200 euro / night accommodation only, which is pretty steep for what I got. Bottom line here: NOT good value for money, and the pricing is not 100% clear.||-the building is located at the edge of Kaprun (technically I think it's outside of it, since it's across the river, AFTER the city limit sign). The location is quiet, but you MUST have a car to get anywhere (it's about 3 km to city center) and there's NOTHING around (no shops, restaurants, etc).||-there are no hairdriers in the bathrooms (luxury? don't think so)||-you get 1/2 a roll of toilet paper and 1 tiny square of soap (there are 2 sinks, but you get 1 tiny piece of soap). Our friends had the same deal; we had to buy them on our own. It's not the cost I mind, it's the inconvenience, especially when the place is advertised as "luxury". I mean, you charge me all those extra fees & stuff but you can't offer 3 euro worth of toilet paper & soap? Come on...||-pillows SUCKED (very soft & fluffy, they offer no neck support, so we woke up with stiff necks).||||Overall, it wasn't a bad experience, but I think you have better choices in Kaprun. If it you don't find anything else (like us, we booked late and this was the only vacancy we found) then fine, get it, but be prepared to pay more than it's worth (in...

Bilder sich echt toll bearbeitet!! Diese entsprichten aber nicht der Wahrheit. Es ist ein sehr kleines KELLERZIMMER OHNE KLOPAPPIER!! (dies ist auch im ganzen Haus nicht vorhanden!!) Wir hatten ein Angebot im Internet für eine Übernachtung um nur 44€ für 2 Personen gefunden.. Am Ende kammen noch die sogenannten „Service“ und „Reinigungs“ gebühren hinzu, die bei der Buchungsbestättigungsemail nicht am ersten Blick ersichtlich waren!! Eine Übernachtung kostete uns sage und schreibe 138,80!! Wir mussten den Schlüssel an der Haupteingangstür mit einem Code aus einer Schlüsselbox holen, dies wurde nicht beschrieben und nur durch Zufall entdeckt. Der Code in der E- mail für den Zimmerschlüssel war falsch, und unter dem „Hotel“ Suchbegriff konnte nicht einmal Google weiterhelfen, da diese Nummer bis heute nicht Korrekt ist. Nur duch eine angeführte Nummer in einer Mail konnte uns weitergeholfen werden, wo ein unfreundlicher und sehr schwer zu verstehender Mitarbeiter in gebrochenem Deutsch uns irgendwie mitteilen konnte, wie der Code lautet!! Nach folgender Kontakt aufnahme mit dem Besitzer, wurde uns telephonisch ein bestimmter Betrag versprochen, aber alles nur lehre versprechen!!

Fazit: Mit diesem Preis für 2 Personen würde man ein tolles Zimmer mit Frühstück bekommen!! Und kein Kellerzimmer ohne Klopappier!! Wir hoffen das nicht mehr auf dieses Angebot...

The best hotel what I ever seen ,, they has best staff and eligible to get summer card for activities as free. And I get large apartment and nice view. The hotel nearly to market and restaurants. Many thanks to staff of hotel. I reserved from booking I thought is best price but I found on hotel website...