Hotel Schwarzer Adler Kitzbühel - Adults Only — Hotel in Kitzbühel

We are on our way home after a week at the Schwarzer Adler. We found it to be a great hotel, very friendly and accommodating.||We booked with Crystal Ski and had a trouble free experience all the way from Manchester Airport, right up to Kitzbuhel. The transfer from Salzburg takes about 1.5 hours.||The hotel is in the center of the village and is immaculate. We had a lovely room overlooking the main street.||The staff are very helpful and very much what we'd expect in a quality hotel. For example, we booked a yoga session at a sister hotel about a mile away and they arranged for one of their hotel cars to take us up there. Amazingly, once the yoga was over the driver came and found us to take us back. No charge for the transfer.||The room was great and cleaned thoroughly every day. In fact the entire hotel was very clean at all times.||We only ate in the restaurant once as it is quite expensive. However, it as very good. Just one point to note - when we arrived for our meal they brought bread to our table. On the bill they'd charged us 6 euros for it.||Breakfast was very relaxed and there was a great choice of hot and cold food. Something for everyone - lovely quality and plenty of quantity. No rush to get out of the dining room.||We did occasionally drink in the hotel bar - again very friendly and welcoming.||As for the skiing, it was hard (not impossible) to ski down to the village due to lack of snow. The gondola does come down, though, so you have to make sure you finish in the right place.||We booked ski equipment on line and it was with a shop called Element 3 - great service. They also provided overnight storage in their boot room so no need to walk back tom the hotel with kit.||The bottom of the gondola is up a bit of a hill - it got longer as the week went on!||The town has plenty of small bars and restaurants; some of the better ones are very small and a reservation is required. Mainly Italian cooking.||We didn't use and paper money - everything was paid for on Apple Pay. There are some bars that only take cash so we learnt to check before ordering. We were still able to eat and drink out very much to suit our needs.||The hotel spa was fantastic after a day's skiing. The pool was a bit cool, but we loved the various saunas, steam rooms and lovely hot showers, Nice and relaxing water beds to lie on and sleep, or read.||Finally, we ordered the hotel breakfast pack as we had an early coach to the airport. I don't think we've had such a good send off - very welcome pack of food, including a lovely fresh bread ham/cheese roll, fruit, cereal bars, bottled water, etc.||All in all we'd recommend this hotel. We loved it and can't wait...

The good: very forthcoming staff (except spa staff), clean and spacious rooms, delicious 5 course dinner every night, amazing rooftop pool, bar with well sorted liquors and extensive cocktail selection, nice location close to the city center

The bad: saunas not turned on, after request to turn them on spa staff wasn't reachable even for reception staff so the sauna just stayed off. I can't remember the laconium being on, spa staff not well educated on the differences between the saunas. The promise to get back to me by the spa staff was never fulfilled. The underwater sound system, Counter current swimming and massage jets were broken the entire stay, even tho we were promised on the first night it'd be fixed the next day. Pool only open until 8pm, can't be accessed after dinner, not even to have a drink at the bar or sit in the lounge corner! Sliding Door to close off the relaxation space at the indoor pool stuck. Even tho it was very hot at night we weren't allowed to have dinner on the terrace, since that was only allowed for guests of the restaurant. Hiking tips of the reception staff sent us in the middle of nowhere with the signs and the path just abruptly ending in the forest. No AC, which we found a bit sad at 30 degrees Celsius, so watch out for that.

Even tho a lot of things weren't as they should, the reception staff apologized, promised to better for our next visit and even gave us a...

We stayed here for a week, when booking the room the receptionist was super informative and helpful. Once we arrived (very easily accessible) we could park in front on the hotel while they unloaded and parked the car for us, also placed our ski gear into the ski room, we were greeted with champagne and smiles, everyone was extremely nice! The room was super spacious, great balcony, and nothing missing except for maybe a coffee machine. Breakfast was amazing, everything was delicious, huge choice, fresh fruits, juices (juice presser), and incredible service! On my birthday, I received the most delicious marble cake from the staff, they were very cute! The cleaning lady was super nice and always made sure our room was super clean, we could communicate a bit as she was Hungarian-Ukrainian and she was always super friendly and flexible in timing.. the Spa was great too, and the masseuse Elena was absolutely fantastic. The hotel is a couple minutes away from the first cable car station by foot, and a minute from the centre. The food was also delicious during lunch, and the service was very nice. When we visit Kitzbühel again, we will DEFINITELY stay...