Q! Hotel Maria Theresia Kitzbühel — Hotel in Kitzbühel

We had a one week stay on bed and breakfast basis in a HAHNENKAMM DOUBLE room with balcony and view. We had requested by email for a room on a higher floor and if possible with a walk-in shower as opposed to a shower inside a bath. On arrival we were allocated room 309 which was ok except for the bathroom and the shower inside the bath, which was so badly located it made having a shower really difficult and you have to request a shower mat, which is essential to avoid slipping. After one night and at 7am next day we requested a change of room as per our pre arrival request. The Reception Staff was extremely helpful and said that on arrival the hotel was full but she would change us that day to Room 409 (4th floor) immediately above where we were and this had a walk-in shower. This room was fine for us and had an excellent shower and also a better view. |These rooms with the view are at the front of the hotel and are adjacent to the road, which is noisy with traffic in the early morning and throughout the day. The Higher Rooms on the 4th floor are the best. |The Room itself and balcony are spacious and well furnished, but in the summer are hot and we had to have both windows and the balcony door open all the time. The room does not have a refrigerator and this would be useful. The Hotel charges for the coffee in the room. There is no ceiling fan or cooling equipment. We were ok with having the door and windows open but it does mean that you will hear the traffic. |The Buffet Breakfast layout, choice and quality is good and the staff who are very friendly and helpful. If you would like a cooked breakfast THEN ASK one of the staff and they will arrange this for you without any problem. There was no mention of this at the table and if I had not read of this on a previous review then I would not have known of this option as there was no menu on the tables. The cooked breakfast was individually cooked and was good. |All the Hotel staff were extremely helpful, friendly and welcoming, and can give you good advice for sightseeing. |The Hotel is centrally located and easy to walk in into the town centre and to the cable car stations. |There are many very good restaurants all around and reasonably priced so we are glad that we chose the B/B option. |The Sleep quality I would say is average, and we do feel the mattress could be better.|We would be happy to return to this hotel, but only to the 4th floor with a...

We had a one week stay on bed and breakfast basis in a HAHNENKAMM DOUBLE room with balcony and view. We had requested by email for a room on a higher floor and if possible with a walk-in shower as opposed to a shower inside a bath. On arrival we were allocated room 309 which was ok except for the bathroom and the shower inside the bath, which was so badly located it made having a shower really difficult and you have to request a shower mat, which is essential to avoid slipping. After one night and at 7am next day we requested a change of room as per our pre arrival request. The Reception Staff was extremely helpful and said that on arrival the hotel was full but she would change us that day to Room 409 (4th floor) immediately above where we were and this had a walk-in shower. This room was fine for us and had an excellent shower and also a better view. |These rooms with the view are at the front of the hotel and are adjacent to the road, which is noisy with traffic in the early morning and throughout the day. The Higher Rooms on the 4th floor are the best. |The Room itself and balcony are spacious and well furnished, but in the summer are hot and we had to have both windows and the balcony door open all the time. The room does not have a refrigerator and this would be useful. The Hotel charges for the coffee in the room. There is no ceiling fan or cooling equipment. We were ok with having the door and windows open but it does mean that you will hear the traffic. |The Buffet Breakfast layout, choice and quality is good and the staff who are very friendly and helpful. If you would like a cooked breakfast THEN ASK one of the staff and they will arrange this for you without any problem. There was no mention of this at the table and if I had not read of this on a previous review then I would not have known of this option as there was no menu on the tables. The cooked breakfast was individually cooked and was good. |All the Hotel staff were extremely helpful, friendly and welcoming, and can give you good advice for sightseeing. |The Hotel is centrally located and easy to walk in into the town centre and to the cable car stations. |There are many very good restaurants all around and reasonably priced so we are glad that we chose the B/B option. |The Sleep quality I would say is average, and we do feel the mattress could be better.|We would be happy to return to this hotel, but only to the 4th floor with a...

First the good bits, there are some. The bar is a nice area and most of the staff were friendly.

Now for the bad. We went with a large group with 11 adults and 9 kids between 5 and 9 years old. We booked half board as it would be convenient. The first night we went in the lady (Anna/Annie) told us because there were so many children they would have one choice, chicken nuggets and chips. She also said there were no electronic devices allowed. These two bits of news were delivered in a rude and unapologetic manner. We didn't want to get off to a bad start so went along with this.

The next day we were approached by this lady and told there had been a complaint from one of the guests that our children were too loud. I asked if she thought the same and was told she didn't agree but asked us to keep them quiet. Clearly, we were not happy about this but at dinner tucked them away in a corner for another round of chicken nuggets and chips and constantly shushed them to be quiet.

The next day we were approached again to say there had been more complaints about noisy children. We, therefore, decided to eat elsewhere that evening and had a fabulous meal with amazing service so when we got back I spoke with the lady concerned and said we'd like to cancel the half board as we clearly weren't welcome. This was all done in a cordial manner and we assumed that would be the end of it.

The men in the group then went to watch the football down the road and left the ladies and children in the bar, all of the children on iPads, earphones on settled on some settees. We then got a phone call to return as she had approached one of the Mum's in front of the children and said that she was disgusting and so were the children. This was in front of the kids which is the thing that I am most horrified at as they kept on asking why they were disgusting.

The manager the next day was completely unhelpful and nonchalant about the whole thing and safe to say the remainder of the week was both awkward and unpleasant.

We travel as a group to many places around the world and in the UK and have never experienced anything like it. And given we had two interconnecting rooms this was a €6,000 spend for a week. I'd be shocked if I got that level of poor, rude and arrogant service in a 1-star hotel. From somewhere like this, it is beyond comprehension.

If you've got kids I'd look elsewhere as this is not a...