Blue Tree Premium Florianópolis — Hotel in Região Geográfica Imediata de Florianópolis

Sometimes you are lucky, sometimes you are not. Despite having many amenities that a more expensive hotel provides, our room had several problems in our short day stay which required 4 different maintenance visits. The hose near the toilet leaked all over the floor despite 2 visits to fix it. Maintenance seemed familiar with the problem. In addition, the in-room air conditioning worked well, but dripped water all over the sofa below it. Another maintenance call tried to fix it to no avail. We stopped sitting on the sofa, because it was always wet, and had to use some of our bathroom towels to prevent the sofa from being damaged. The television was constantly losing a signal and turning off. We took the batteries out of the remote trying to resolve the problem, but it did not work. A maintenance call did not resolve the problem, so we just stopped watching TV out of frustration. The bathroom sink filled quickly and drained extremely slowly and needed some TLC. But the most unsettling problem in our room was the smell. There was most definitely a fire of some sort in the past. There was an overwhelming scent of fire damage in our room, that clung to our clothing even when we left it. The smell was not in the hallway, but would hit you once you opened the door to the room. We asked the front desk if there was a fire in the past, and they said they didn't have any knowledge of one. On the bright side, the breakfast was good, the hotel offers loaner bikes for free, and the wifi worked well on our floor. We definitely just had some bad luck this...

Disappointing Experience and Rude Service at the Front Desk

I recently visited this hotel and was met with an incredibly unpleasant experience. Upon arriving, I needed to drop some items off in a friend’s room, but the front desk employee, Adrian, was extremely rude and unaccommodating. He insisted that I make a payment for my friend's room, despite the fact that I wasn't staying at the hotel, only bringing something over. When I asked for clarification on this policy and requested to see the actual rules, he refused to show me anything and instead directed me to speak to a manager. His tone and attitude were completely unprofessional and disrespectful.

It makes no sense to be treated this way for simply trying to help a friend. As a guest, or even a visitor, I expect courtesy and clear communication, neither of which were present here. The lack of transparency and Adrian's refusal to handle the situation respectfully made the experience even worse. I hope management will take note of this behavior and ensure that guests are treated with the kindness and professionalism they deserve...

TL;DR: Good structure, bad at dealing with problems. During the stay, there was a problem with the power supply in the neighborhood. My room and some others had a problem and the power didn't come back. So the front desk tried to 'solve' the problem downgrading my room and taking me from the 11th floor with a great ocean view to the third overlooking a restaurant, saying that it was the only one available. I had to go back and complain one more time to ask for, at least, a discount, since the room was worst than the one i paid for. Only then they 'noticed' what room category I was and then the room next to mine (on the 11th floor) became available. The power failure was not their fault, but the way they handled was way worst than I expected for a renowned hotel chain. Other than that, the room was good, great ocean view on higher floors, the amenities were good as well. The fitness center was nicely equipped. If it wasn't for the described problem, it would be a five...