The manager is a rude and dishonest person. There was no restaurant opened and it wasn't said when we booked. no way to have breakfast if you want to go to Angkor Wat for the sunrise (neither have the money back for not having it). Then when you arrive first thing they do is pushing you to get their tuktuk driver for a tour before giving you the keys ! No one is welcoming you, neither helping you moving into your room. I'm not a picky person usually, but for the value of the room, we were surprised. On the top of that, after we decided to stay one night and ask for the manager (3 times), the receptionist told us he didn't want to talk with us and we could leave after the first night . So we booked an other hotel in the evening. Then, at 10 PM, manager asked us on phone , telling us either we pay one night and leave the hotel without sleeping, either we sleep (as we agreed 4 hours before) and leave in the morning , but we had to pay 2 nights. He pushed us on the phone and even threatened to call the police since according to him it was our fault, and he lied saying we didn't try to talk to him on the phone. It's a first time for us, as we've been traveling for a long time now. Last but not least, they have two different profiles on booking, which is a bit wary. For this high price, you will find a better hotel with a better location and service...
Read moreHorrible experience. When I arrived they told me the type of room I booked online was no longer available, so they gave me a room in their old building and expected me to pay the same price (nothing like the pictures). The room had a faulty air conditioning, broken fridge, the bed sheets weren't clean and gave me rashes, mosquitoes in the room at night, no toilet paper, clogged toilet. I left early to find another place after a horrible night sleep. Edit: this place has bed bugs and the bed bugs ended up...
Read moreThis one star i also don’t want to rate i want to rate it poor At night didn’t open the light for the swimming pool and even a toilet.so dark at night also creepy Also I smashed a glass then get injured 🤕 the hotel ask me to pay back 93$ for the glass 🤬 that’s stupid.i get injured almost broke one finger hand and ask me to paid back?? That’s stupid you know?? Everything in Cambodia just money 💵 doesn’t care what life they just need money and don’t care 🤷♂️ what’s other...
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