Firelight Lodge — Hotel in Area C (Silver Star)

Note: we stayed for a bike race/Crankworx event on a summer weekend.

I’ll start by saying the room was very clean and nice. It had lots of amenities for cooking and enjoying the hot tub. However, the room description really evades informing the guest of a few crucial things: no air conditioning (room was very warm), the hot tub is literally right next to the parking area with no privacy barrier and there are bright parking lot lights, and those said parking lot lights shine into the room at night since the window does not have a blackout curtain.

Additionally, you cannot bring bikes into the room, which is fine but should be made clear when booking the room (not in some insanely small fine print in an email) so that guests can plan accordingly with locks/storage. Lastly, this is a huge point that was frustrating to us, there are no hotel services available at this lodge in the summer. There is no front desk service in the building so you have to go to a totally different location for everything. They did not specify that there would be no room service, which again isn’t a huge deal, but we needed new towels after using the two provided for the hot tub and when room services did not come or provide them, we called the front desk and they were quite rude about bringing us towels.

The front desk staff in the other location seemed to have no clue what was going on with the firelight lodge, as they couldn’t even tell us where in the building the room was located so we could know which door to bring our bags to. They also refused to tell us where the restroom was in the lobby when checking out. If this resort is going to market hotel rooms the same way they would in the winter, then they need to provide the...

The hotel itself is pretty darn nice. It's a bit deceptive that it's advertised as ski in ski out though because it isn't. It's about a 100-yard walk from the ski locker to the far side of the main parking lot and then another 200 yards to be lift side; mostly uphill, so not skiable from the hotel. The shower head is a water saver, and it was very annoying. The staff were great and responsive to any request, and they gave us a food voucher because the washer dryer overflowed. Not their fault, just bad luck. I would stay here again because it's clean and modern and the staff are great...but if you are looking for a true ski in ski out...look in the village area. One other note, the underground parking is 7 foot at one end and goes down to 6'6' at the other so if you are in a truck you might not be able to park in the underground since there are limited high clearance spots and it's first come...

The rooms are large and spacious. We stayed in a suite with one bedroom. We were quite impressed with the layout, how clean the room was, the nice washrooms, and the kitchen amenities. The televisions seem a little outdated and offer Telus services. It was not apparent how to access Netflix, if at all.

If you are using the suite during the summer for mountain bike use, it should be noted that mountain bikes are not permitted in the rooms at all. There are signs stating you cannot bring mountain bikes into the room. There are security cameras in the hallway. They do, however, have a shared secured bike room. Unfortunately, when we were staying there, the bike room door lock was not functioning. We requested an exception to bring our bikes to the room, but unfortunately, they denied us and instead offered us a bike lock.

Overall, we enjoyed our stay and we...