Snowbird Lodge — Hotel in Area C (Silver Star)

Cons: When we came into the hotel, the hallway smelled bad. When we arrived at the room, #206, it smelled bad too. There was a musty smell under the sink in the kitchen plus the carpet looked very old and dirty. Once I sprayed perfume all over the carpets and open the windows, it smelled better. I had to keep the windows open the entire time. They need to renovate and replace the rugs! They need to do some deep cleaning too. It was dusty in certain areas and the drains could be cleaned. ||||Pros: The location of this hotel is excellent. We could ski in and ski out and there were lockers for our skis in a separate room that were secure. Restaurants and cafes were right next door. There was heated, underground parking too. The room was fairly clean (but not excellent) and well stocked, and there was a hot tub. The cabinets, countertops, appliances, baseboards, paint, sinks, tile and bathrooms are all very nice and new looking and the hotel staff were friendly. ||||Honestly, for the price, I expected it to be better than the Fireside. My suggestion is to renovate the floors and adhere to a little bit better cleaning standards and this could be an amazing hotel. I think I would rather stay at the Fireside. It's cleaner, newer and doesn't smell, plus it's less expensive. The only downside is that you can't ski in and out there. You have to walk for about 5 minutes or drive across the...

We arrived earlier then the strict 4pm check in time.... after a long drive, we needed to use the washroom. Figuring they had that in the lobby like any other normal hotel much to my surprise, instead of giving me a key to the gym area/common area she sent me outside in the pouring rain to another hotel... like are you serious !?!? Did I LOOK homeless?? Wow. ||||Front desk service was cold at best and they seemed indifferent whether you stayed with them or not.... not used to feeling that to be honest as obviously I travel a lot....||||Room could of been much cleaner, when we moved the coffee table it was evident it hadn't been vacuumed underneath for QUITE some time and if you had a detailed look around, you could notice areas that needed attention as well.||||View out the back was nice, but noisy and everyone who was on their patio could be heard very clearly as everything echoed off the hillside.||||Village was...

**edited Thank you to the manager for reaching out to me. We hope to stay here in the futrure with better service. Much thanks.

Stayed here last year as well. Not impressed this time. Just came back from the theater room where we froze and sat shivering while watching our movie. Heat was down to 0° and only warmed up to 12° after I turned it up full blast. Froze all day on the slopes then in the theater room. Stood at the front desk for 10 minutes before a worker showed up (at 7pm). Was told the room would be unlocked only to get there and find we needed a key. (The cleaning staff were excellent and courteous) Upon arrival, the lock to our ski locker wouldn't open. So we had to carry 5 sets of skiis and poles up to our room. They thought we didn't know how to open it..1 1/2 hours later they finally came up to our room to inform us they cut it off and had a new one on! Really...