C Hotel by Carmen's, BW Premier Collection — Hotel in Hamilton

My family rented their C Hall for an event which was suppose to run until 12midnight. The hall only rents until 10pm but we paid extra to extend the event on a Saturday night. Hall manager informed our Dj that he has to turn down the music by shortly aftr 10pm. She said a hotel guest frm 3rd floor complained and handed our Dj a threatening letter saying that the music was too loud and that he has to turn it down or he could get a ticket for the noise violation. During this time,the dance floor was full and guests are having a great time. Here are some facts: speakers are only on one corner of the hall which keeps the music to minimum level. Doors closed you cant even hear the music frm the hallway or the front desk of the hotel. Halfway thru the rented wall,the music is muffled and low. Another fact; nothing in our lease contract that says,that noise bylaw applies as they are a hall/ hotel..(this was confirmed by night manager and servers says they do this to weddings to who rented the hall they worked) Fact: the main hall manager was there in the morning when we are doing sound check and no such thing was mentioned during signing of lease or we wouldnt have extend the party hours and Pay extra for the extra 2hrs rental..OR we could have been told to keep the sound at certain decibel during sound check. Manager even let some people in the hall to show hall to potential renters while we were setting up without our knowledge. No apology or courtesy heads up for the intrusion. Night manager never asked for my sister who rented the hall before advising the dj. This incident completely ruin the mood and momentum of the party that guests started leaving as they thought we got in troible amd put us on an awkward position. One would think that renting a hall,1.)a place would sound proof the hall. 2.)avoid booking on next floor of they think that sound would be disruptive 3.)If there was a complain,they could have warn the guest that complain that the event has another hour left and if they could be more patient and apologized bu giving some complimentary breakfast as an apology..Just my suggestions on how this situation could have been avoided and keep everyone happy. I would never recommend this place for any event unless its for a prayer meeting as they will just ruin the evening as they completely handled the situation so poorly.. Dinner was very slow and started very late as well which made the dancing part later. They were suppose to serve dinner while the video presentation was being presented but Nope,they waited until it ended. Coordination of meals were poorly executed. Pasta was very sour and under cooked. Cheesecake dessert was great except few had stomach ache aftr. Servers were great tho. Sadly,our concerns were just brushed off and refusal of refund Not even for extra hour rental of the hall,extra hour rental of the Dj for ending our party early due to their poor handling of this situation. Party was ruined and the situation became the talk of the town for the community instead of the beautiful event we prepared for months. No empathy,no apology and barely heard our grievance. You've lost great clients and the filipino /latin community coz we will be making sure our friend Never rent your place for any event due to how poorly you handled this situation.

June24/23 Dear joseph, My sister spoke to the manager that evening in which she had no clue how to handle the situation, she also spoke to the other manager the next day on which we were just dismissed as "no refund for last 2 hrs of ur rental,not much of an apology." They tried giving her voucher at ur restaurant for 2..Noone wanted it as this situation left a bad taste for us to try yoyr place again... btw they also rented a room for the night too ,in which none of the family wanted to stay due to how this night ended. Why wait for a bad google review before attempting to make it right? Your lucky that not everyone of us(150guests) wrote a review. *Sigh ,this still upsets me as we spend alot of money...

I have never written a poor review however after my experience with the C hotel this one is warranted. I had to stay at the C hotel in Hamilton as a result of a wedding I was participating in and coordinating. My interaction with the Maître D Conceita was amazing she was knowledgeable and organized and professional she was the reason for the 2 star. We attended a wedding and had booked quite a few rooms there were many smokers so we had to be traveling from our rooms downstairs and outside to smoke. Maybe 4 of us at a time the security guard was extremely rude to us he continually picked on the group yet the night before when I was up preparing for the wedding there was a number of residence going in and out of their rooms. We were using our inside voices however just 4 people walking or whispering to each other was still too noisy for this hotel. After charging me over $600 for 2 nights I was told by the old security man that I had to stay in my room for the remainder of the night. It got better in the morning I went to the front counter to address a 192.00 dollar charge that was on my credit card from the hotel. I saw this charge on my credit card a few hours after checking in. I knew I was to have been charged 150.00 for the holding fee and paid the actual bill using my debit card. I went to the front desk in the morning to discuss the 192.00 dollars and the woman working behind the counter was extremely rude to me I have witnesses. I asked about the charge and she kept rambling about being on camera and noise and would not allow me to speak. She says I was speaking down to her because I said that I worked in customer service and the way she is behaving is unaccepted she should not be allowed to speak to some one in such a manor and that I would like to speak to her manager at that point she says manager don’t work on Mondays and continued to be rude to me. I kept trying to explain to her that I don’t care about the 39.99 I did not know about 39.99 fee for noise I care about a 197 charge on my credit card. When the bride spoke to her and said “Miss your being rude” were is your manager she final said she was looking into charge and it was my fault for not allowing her to do her job. And even thought I was speaking quietly to her as I had not reason to yell she says I was speaking to get and audience. After she calmed down saw the 192.00 charge told me it was a glitch in the system and it would be returned. I she knew this all along why would this not have been the first charge she discussed not some 39.99 fee. The C hotel has a lot to work on people of color are people shocking as it may seem to them we should be allowed the same treatment as every one else. A wedding that ends at 1am with a huge bridal party and many people booking should have been told about the noise policy prior to taking their money people talking to them selves is not noise to me it the equivalent to sleeping beside someone who snores and even that was louder. I find it hard to believe that a hotel that is known for weddings have never had people walking from there rooms outside to smoke. I felt the color of my parties skin had a lot to do with how we were treated. The brides mother who is in her 60s was told to keep the noise down in her room for talking to her sister about the events of the wedding and laughing. My room got charged because he tried to treat me like at child and tell me i had to stay in my room and when I pointed out that im not an idiot and he thought charging me 39.99 would have been punishment. The customer service at C hotel for people of color...

I wasn't going to post a review, but my first year wedding anniversary is coming up. Just thinking about all the mistakes, lack of structure, lack of accountability, and lack of responsibility that happened for my wedding still really upsets me. The list of things that went wrong for my wedding night is too long it doesn't allow me to post it. First off, i was the only wedding happening that day at this location. I was warned by another company about how awful their Dj's are, and I wished I listened. I even told the wedding coordinator this, and you'd think they would have made sure they did a fantastic job, Nope. He literally couldn't of given a care to be there. Messed up the entire wedding entrance and my first dance. You'd think the 3 Maitre d's that i was assigned could have handled it, unfortunately not. I actually had to direct my bridal party because it seems too hard for the Maitre d' to figure it out. The decor wasn't what I had asked for after writing it in the forms they give you to fill out. Actually, we went over it about 3 times and still on the day of the wedding day. Even reviewing it the day before my wedding, I still had to correct them on so many things. I don't know why there was a need for so many appointments to go over everything when they still had the wrong information the day of. I had things billed to my hotel room that I never even asked for, the Ac wasn't working that night so my guest and I were over heating, food that was promised for cocktail hour that never came and i found out after my wedding. The food was nothing like the tasting we had, which to me isn't right, that's false advertisement. There was a huge gap with the food, and I was told by my Maitre d' to figure it out and move things around for their mistake, I needed a ramp for my grandma for the ceremony. It was being placed when she arrived instead of being prepared. The Dj was horid, lied to me and my guests, saying I never allowed song requests to my guest. He was on his phone all night. There was a huge error with the bill. I paid everything before the due date like I was supposed to. The day before my wedding when I arrived to the hotel they tell me I owe more money, because their wedding coordinator made a mistake after I had sent her everything that was due about a month before the wedding. Just lack of responsibility, doing your job, and leaving the problem for your coworkers to handle. I was so stressed out from everything that in my pictures, I developed a rash on my chest from stress. If you have any event here, make sure to triple ask that things will be done and that they know what they are doing. This night should have run so smoothly without me even noticing what was going on. Especially since this is what they have been doing for years and me being the only wedding at this location. I didn't appreciate how the manager also spoke to me like I wasn't smart enough to understand how business works. You mess up, take accountability, and cut your losses. I will say the rooms themselves were very clean. Hope for future brides that they don't have the same stressful...