Auberge Montebello — Hotel in Montebello

WORST HOTEL EXPERIENCE, PERIOD. Can you imagine a hotel tells you "DON'T BRING YOUR FAMILY BACK"?

Planned to bring kids to Parc Omega during Thanksgiving weekend and needed an overnight stay nearby, found this "3.5-star" place at a good price (comparing to the "4-star" Fairmont Montebello), so decided to give a try.

First impression: how can you call this place 3.5-star? Room's very shabby and outdated, there's even a huge old 1960s style storage box in our room and I don't know what it is for. Coffee and coffee machine at very low end. Very noisy when water flows from the faucet, sounds like the whole pipeline's shaking. - Cleanliness? It was okay before seeing at least five ladybugs at the ceiling.

Later when I went out the front desk (I think he's the owner) asked how many people are staying in my room. I said four including two young children (below 10), then he said they'd charge $15 extra for each kid, because they provide free breakfast and my booking was only for 2 adults. OK, never had this experience and never paid attention to the number of KIDS when booking hotels, but since he said so, I told him my kids wouldn't have breakfast there, and he agreed not to charge.

The next morning I went to breakfast: bread and bagel are the cheapest ones you can buy directly from Walmart, eggs are cold, milk's not, only fruit is banana, and that's about everything. Only (relative) highlight is the waffle, which took you to wait for 10 minutes. I left after a cup of coffee, my wife didn't even bother to go. Anyone would be paying $15 for this? Unfortunately my friend was so honest and paid for her kid.

If it's just that I'd say this place is mediocre at best, while not worth the price and star rating.

Then it came the dealbreaker: Two days later $30 showed on my credit card bill. I called to ask why. Still the same guy, he didn't honour our deal, instead he complained we messed up his towel, and "DON'T BRING YOUR FAMILY BACK". - I was all of a sudden speechless for a moment. Is this something anyone is supposed to hear in the hospitality industry? And isn't cleaning up the towels part of a hotel's job? Not to mention I tipped for housekeeping as generous as I am at Fairmont.

So if you can afford, go to Fairmont Montebello, if not, any motel or B&B at a much cheaper price is better than this "3.5-star" place, at least they'd welcome your family (back).

DON'T BRING YOUR FAMILY BACK, thanks for your great advice, I'd definitely follow and would tell anyone DON'T GO THIS PLACE, WITH OR WITHOUT YOUR FAMILY OR...

WORST HOTEL EXPERIENCE, PERIOD.||||Planned to bring kids to Parc Omega during Thanksgiving weekend and needed an overnight stay nearby, found this "3.5-star" place at a good price at hotels.com (comparing to the "4-star" Fairmont Montebello), so decided to give a try.||||First impression: how can you call this place 3.5-star? Room's very shabby and outdated, there's even a huge old 1960s style storage box in our room and I don't know what it is for. Coffee and coffee machine at very low end. Very noisy when water flows from the faucet, sounds like the whole pipeline's shaking. - Cleanliness? It was okay before seeing at least five ladybugs at the ceiling.||||Later when I went out the front desk (I think he's the owner) asked how many people are staying in my room. I said four including two young children (below 10), then he said they'd charge $15 extra for each kid, because they provide free breakfast and my booking was only for 2 adults. OK, never had this experience and never paid attention to the number of KIDS when booking hotels, but since he said so, I told him my kids wouldn't have breakfast there, and he agreed not to charge.||||The next morning I went to breakfast: bread and bagel are the cheapest ones you can buy directly from Walmart, eggs are cold, milk's not, only fruit is banana, and that's about everything. Only (relative) highlight is the waffle, which took you to wait for 10 minutes. I left after a cup of coffee, my wife didn't even bother to go. Anyone would be paying $15 for this? Unfortunately my friend was so honest and paid for her kid.||||If it's just that I'd say this place is mediocre at best, while not worth the price and star rating.||||Then it came the dealbreaker: Two days later $30 showed on my credit card bill. I called to ask why. Still the same guy, he didn't honour our deal, instead he said we messed up the towel and "DON'T BRING YOUR FAMILY BACK". - I was all of a sudden speechless for a moment. Is this something anyone is supposed to hear in the hospitality industry? And isn't cleaning up the towel part of a hotel's job? Not to mention I tipped for housekeeping as generous as I am at Fairmont.||||DON'T BRING YOUR FAMILY BACK, thanks for your great advice, I'd definitely follow and would tell anyone DON'T GO THIS PLACE, WITH OR WITHOUT YOUR FAMILY OR...

On first look, it was a charming hotel, but as our stay progressed it was apparent that it was not quite up to snuff. Because we arrived early our room was not quite ready which was OK, we decided to grab our bathing suits and go for a swim in the pool. To get to the pool was a challenge as it was 3 levels below the reception desk. No elevators in the building at all and just a steep sketchy path down either sides of hotel. The changing rooms/bathroom had no running water and were not very clean. The pool itself was nice, a good temperature and reasonably clean, some broken bits of pool toys in the water and on the deck and a underwater pool light was sitting on the deck, hopefully with no current going to it as the connection (marrettes, not waterproof) was not enclosed in any sort of electrical box.

When we went up to the room, we were initially pleased, it was spacious, looked clean and had an old world charm. However, in the bathroom there was blood on the underside of the toilet seat. The lamps and clock radio on one side of the bed were not plugged in, in fact there was no outlet! The Wi-Fi did not work in the room, although it did in the hall and other areas of the hotel. The TV was small and not properly configured for the cable box. The biggest issue was that there was no anti-slip material in the bathtub. I have mobility issues so this was very dangerous, but fortunately I was warned by my wife who doesn't and had showered first. I could have been seriously injured! We did complain to the front desk about the Wi-Fi and he just shrugged it off saying that it worked there before. We decided to cut our stay short and checked out the next morning forfeiting a...