Best Western Plus Otonabee Inn — Hotel in Peterborough

I would not recommend coming to this location, Me and my boyfriend booked a room through their official website on October 28th. When we booked the room we saw the image of their whirlpool room and a king bed so we figured that was what we were paying for and would be expecting to get. We travelled all the way from Durham Region as it was the only hotel with the advertised whirlpool tub. At the time it was advertised as a jetted tub and unknown to us there was a Whirlpool, and Jetted Tub room. Now that is not the problem what isn't good ethical business practices is the fact that the pictures that were listed on the Whirlpool room was the same as the jetted tub room.

Upon arrival we checked in and went to the room and immediately noticed the room was not at all what was advertised. We spoke to the receptionist and he assured us that he couldn't do anything and that we would have to speak with the manager the following morning. The next morning rolls around and we checkout and bring up the fact that the room was being falsely advertised. We brought up our concerns and explained the situation and how we didn't agree that it was fair or just. They deflected the issue and tried to accuse that the issue was not made in their error. The manager caught wind of this and said it was due to using a mirror site of Best Western or another booking travel agency website. However this was not the case as we booked our room directly through the official Best Western website and the rooms were and still are being falsely advertised.

The gallery of pictures being displayed for each room has multiple totally different rooms being advertised. That we can understand as I'm sure the rooms can and do look vastly different to one other. It is unacceptable that we came all the way from Durham for a room that was displayed and advertised as having the Whirlpool tub but did not come close. We don't recommend and are very disappointed that we were misled and did not get the room that we paid for and no effort to make it right. 0/10.

For what its worth they did take off $15 really wasn't much for their error and misleading us but thought I would throw that in.

update :we would like to thank best western for reaching out and giving a travel card however still very dissatisfied with the amount we have received. We were given a $50 voucher from a big hotel chain known across the world and making millions and all they could send was $50. As a hotel the easiest way and the more respectful way would’ve been to give the value of the hotel room that we were misled on so we can have future endeavours to this location and been able to go into a room that we thought we...

Where Do I Begin... Absolutely Amazing! - I did quite a bit of research on hotels in the Peterborough area before making a reservation & I have to say I definitely made the right choice! All the reviews definitely lived up to my expectations!

From the moment you drive onto the property and walk into the lobby, you can immediately see, smell and feel how clean and well-maintained this place is - I was told this location is privately owned by an older couple (I believe) and that is why it is so well-kept over mainstream chains - Sparking Clean - From the Lobby to your room - Just immaculate!

Beds & Pillows were very comfortable!

A/C was working great!

Shower/Water Pressure - Perfect!

Overall, felt very safe and sound sleeping at this hotel.

Lobby has a 24/7 coffee (and other hot beverages) machine & a purified water dispenser which was a wonderful added touch and very useful for me.

Pool was very clean - Spotless & Heated! - Hot Tub was great too but very small in size - I wouldnt feel too comfortable if someone else was in there with me tbh lol !

Breakfast was nice and fresh!

And last but certainly not least — the Customer Service: Truly exceptional! I want to take a moment to highlight one individual in particular — TARA, the afternoon/evening front desk associate. From the moment I walked in, she greeted me with genuine warmth and professionalism.

Tara went above and beyond for me — whether it was answering questions, assisting with requests, or simply making sure I felt welcome and looked after when I stuck in a certain situation. Her positive energy, attention to detail, and willingness to help did not go unnoticed.

TARA — thank you so very much! You made a lasting impression and truly elevated my experience as a guest. Your dedication and hospitality are what define excellent customer service. It was an absolute pleasure to be on the receiving end of your care! Hope to see you again!

I was so sad to check-out and leave this place but I will definitely be back...

We showed up to the Hotel at about 3am and it was after a wedding. I had forgotten my wallet back in the car at the wedding and was hoping they would accept us in with me knowing the credit card number off by heart. No such luck. I then asked if they could at the very least let my wife into the room to sleep while I hop in the cab they just ordered for me. They said no. I wasn't super pleased with that, but understood. I went and got my wallet and they then checked us in. The front desk clerk was very nice about it though. And after getting into the room and settled, we wanted some drinks and snacks to prevent a terrible hangover. The machine refused to take my card or cash and so I went downstairs and went to to other machines before the front desk clerk offered to exchange all my money and provide some coins. He also suggested since we had not gone to bed yet, that we call around 8 to ask for late check out. That was nice. We finally got our drinks and snacks and went to bed. The shower was nice, and the soap was fragrant but not too potent. Very nice. There was a little bit of a rattle to the A/C, but nothing I couldn't sleep through. But when I went down to get myself some breakfast, this is where they lost a star. The staff were very friendly, but I couldn't eat anything. The croissant tasted like oil, and the muffins like baking soda. There wasn't really anything else that was all that appetising and there was only one hot option and I'm not one for westerns so, I didn't eat and had to go get the car and get something from the drive thru. All in all a pleasant enough stay, but I was hoping for SOMETHING to eat in the morning. It really wasn't good. But that's about the only thing I could complain about. I might try the Motel 6 across the street if it's cheaper. This wasn't worth the price...