Courtyard by Marriott Regina Downtown — Hotel in Regina

My wife and I stayed at the Courtyard by Marriott for two nights during a side-trip from Saskatoon to see a Roughriders game. We booked three nights in advance via Expedia, although that reservation was only partly honoured.||We arrived a few minutes after the earliest check-in time to be told that they did not have the room that we booked. I appreciate that it was a busy day with the football game that night, but what is a reservation if it doesn’t actually “reserve” the room? The front desk clerk offered us a different room type, which wasn’t an upgrade, but for our purposes was essentially on par to what we had booked. ||On check-in they explained that they weren’t able to take payment by credit card and asked me to pay via debit card. This may have had something to do with the CrowdStrike global IT outage that was happening that day. I paid $147 that I was asked to pay, via debit, but became concerned because this was only about half of what I was expecting. As I collected my room key and turned to leave, I asked the front desk to confirm that I had a room for two nights. They realized that they had only charged me for one night, but were already processing their next guest. I suggested that I collect my bags from my car, go to my room, and return to the lobby, which allowed them to focus on their next visitor.||About 20 minutes later, I returned to the lobby and they confirmed that they had only charged me one night. My debit card payment for the second night failed, as did my wife’s debit card payment (again, likely due to the global IT outage). For whatever reason, they were able to accept a credit card payment (which I suspect they could have done all along), and finally we were checked-in and fully paid. The total cost was about $9 less than the amount expected from my Expedia booking.||The room itself was a good size with a large TV, black-out blinds and a bar fridge. The bar fridge was a surprise, because we had specifically looked at the hotel listing on Expedia to see if it had a fridge. A fridge was not listed, despite other details that you would think would not have needed to be listed “towels”, “bed sheets”, “private bathroom”. We really liked the blackout blinds. I didn’t love the giant pillows, but I appreciate that’s a personal preference.||We didn’t use any of the restaurants or other hotel services. They had free parking, which was convenient. They had free wifi, although we couldn’t connect one of our devices. They had a support number to call specifically for wifi problems, but the support agent couldn’t resolve the issue either.||I would have rated this property a 3.5 out of 5 if I’d had the option. If we’d had none of the (relatively minor) issues mentioned above, this might have rounded up to a 4/5, but that wasn’t the case, so I consider it to meet expectations in an “average”...

Nice large room, comfortable, nice walk-in shower. Insufficient places to hang towels. Deadbolt did not work, but room locked automatically, so not a big deal. Bathroom door did not lock, which we found... surprising. Only one chair at the desk, but there was a sofa. No free coffee in the lobby -- use coffee maker in the room. There was not enough coffee. Everything seemed clean and appealing (handle on bathroom door did not look clean).

TV was unfortunate: no HDMI connection allowed (even though it seemed possible), so had to watch some streaming apps on a tiny laptop. Live channel selection was limited, but seemed just sufficient.

My laptop, inexplicably, would not connect to the hotel's wifi. I solved this when I removed my VPNs from startup. Once they were no longer loaded (not just unused), the wifi connected. I was then able to restart and use the VPN programs.

The Memories restaurant is attached, but can only be accessed through the indoor entrance one way; returning, hotel guests must go outside and reenter through the hotel's front entrance. This could be a problem in winter.

Breakfast not included, unlike most hotels in our experience. Overall, a comfortable stay, with...

Marriott took over this hotel and did a major renovation and make it a courtyard! Overall it was a great stay. I spend most of my time in Marriott properties and this a good property that still smells brand new. The rooms were very clean but are smaller and you can notice it's a renovated hotel but for the price and location, I cannot complain. It's unfortunate they didn't build a restaurant bar but the breakfast options are good for a quick bite and hot coffee in a really nice seating area! I didn't use the gym but looks amazing as most hotels lack updating this area! Great job Marriott. ||I would be concerned with parking if the hotel was busier. The room view wasn't anything special, especially from 2nd level. No upgrades offered which I find sometimes frustrating being a Titanium Elite and the hotel wasn't busy. ||Overall great stay and glad Marriott has another option if you want to...