DoubleTree by Hilton Hotel & Conference Centre Regina — Hotel in Regina

EDIT: Completed my stay and my rating does not change. I would like to give a shoutout to Rona at the front desk. She is hands down the friendliest front desk attendant I’ve ever met. She genuinely enjoys her job and it shows! The DoubleTree is lucky to have her on the team. She is super friendly and nice!

I normally do not write reviews for hotels until I’ve completed the stay. But I will have to make an exception for the Regina Doubletree. There were a few issues I’ve experienced during my stay so far, but I still must put this in the top 3 Doubletrees I’ve stayed at. And this is single handedly due to the people that work here. Teresa is such an asset to the team. Not only she is helpful and knowledgeable, but she is also PROACTIVE. For example, I wanted a certain way housekeeping tidied up my room, and she immediately offered to have housekeeping continue in this way for the rest of my stay. She offers nothing but straightforward solutions to any problem.

The rooms are spacious and while tired, are in good condition. Beds are comfortable as you would expect from any Hilton property. Water pressure in the shower was fantastic. However, the bathroom itself was extremely tiny. Like Japan-sized tiny. The-door-opens-into-the-toilet tiny. The inclusion of a balcony in every room adds a nice touch.

Breakfast was your standard hotel fare. Again, the staff gives it the extra something that makes it special. I’m not sure if’s it a Saskatchewan/Regina thing, but everybody was so NICE! It was certainly a nice start to my mornings.

Now onto the issues: The parking situation is less than ideal, but I won’t fault the hotel for it. They put enough signs and directions so it’s easy to follow. And this isn’t something the hotel can change easily. However, I must bring up the fact that I felt unsafe in the structure. I got back to the hotel last night around 8pm and there was an individual (that wasn’t a guest) clearly under the influence of substances hanging out in the vestibule between the parking garage and the hotel. I suggest enhancing security by having the doors locked between the garage and the hotel to ensure guest safety. On the upside, for a downtown hotel, parking is ridiculously reasonable.

The rooms, while comfortable, are subject to connecting room syndrome. DoubleTree, as a brand, expands their portfolio by mainly relying on hotel operators to switch chains instead of the construction of new properties. While this is great for increasing Hilton’s market share, it unfortunately means many DoubleTrees are older properties. This one is one of them. If you look at the floorplan, 95% of the rooms are connecting rooms. I had the unfortunate luck of having a “lively” neighbor and I could hear everything they did in their room through the connecting door. Unlike the parking situation, I will fault the hotel for this because they could’ve sealed up a few of the connecting doors during their renovation. However, Teresa was quick to offer a solution – to move me to a non-connecting room, and to make a note to not put me in a connecting room for my future visits.

Finally, the toilet is an interesting piece of equipment. The toilet seat won’t stay up, and if you flushed it too quick, the flapper won’t drop back down, leading to the endless filling of the tank.

All in all, had a pleasant stay here and if I ever find myself in Regina again, I will not hesitate...

stayed for the weekend, last Friday and last Saturday (Auguts 7 and August 8). When I checked in for the room, I tell to your front desk employee that I want to book for the next three nights, but I want her to tell me what would the price for the next three nights.

But she told me that I cannot check in for the next two nights, because the hotel was sold out (for saturday and Sunday), That make sense it is the weekend. Okay I told her that I will check in only for Friday evening, but I want also, if it is possible to make reservation for the next two nights. No problem so far and also I told her that I want to know what would be the price before checking in the next two evenings(Saturday and Sunday evenings). She said no problem, I will leave the note for the next front desk employee.

Saturday morning I asked to an another front desk employee if everything was okay for the next two nights, he said that everything is okay, your reserveation for the next two evenings had been processed and it went thru.

Okay, I said to myself, no worries that I will stay for saturday and sunday night for the same price.

Wrong, I was.

My credit statement was showing on saturday evening was showing Friday evenings for 104$ and the next two evenings for about 203$, but a third amount of 198$ on credit card statement showed a little bit later, Saturday night (too late to check out on saturday).

I told myself, there is a mistake, so I will go Sunday morning to clarify this amount (198$).

So Sunday morning I went to the front desk and thank god, it was the same employee working as Friday Nignt, the night that I checked in.

And now comes the explanation for the 198$, over charged. She told me that amount represant a price adjustment reflecting business of the hotel, the hotel was busier then Friday night for the next two nights.

To the sunday moning employee, I told her three times on friday night, that if the price is not matching the same price as friday night, to let me know and I will NOT stay for Saturday and sunday evenings. BUT NONE of the two employees that I delt with mentionned the price change until I paid my Saturday night stayed.

She told me that the price went up at 150$ + parking +taxes for Saturday night and if I want to stay Sunday night that will be 171$ plus parking and plus taxes.

NOW I know why She was not able to book me for the three evenings. It is because you were not able to give the same price rate for Saturday and Sunday. That I don't mind, I can Understand.

But your employees should communicate your price rate in advance, not after I paid. I told the employee on sunday morning that I will call you or email you about the way you are handling your customers, not personally you, but you are still accountable for your employees.

And Sunday evening, I stayed at the Sandman, nice place and the employee did everything to satisfy my needs. He explaned to me perfectly the price rate and what was...

My wife and I booked a Jacuzzi suite room for two nights. In the early morning hours of the first night we were awaken, to a dripping noise. We got up and turned the light on only to find our ceiling mounted air conditioner literally dripping water onto our floor. It was so saturated that I grabbed towels and piled them on the floor then shut the AC off and went back to bed. Later the same morning we got up and had appointments to be at early. So we figured we would see about switching rooms when we returned. We went to the front desk only to be told there is no manager on duty and nothing they can do. Then a manager suddenly appeared and asked if maintenance could check it. I assured them that this is more than just a maintenance call needed that we had shut it off at 3am so it's probably not leaking anymore but it was supposed to be hot today and we need an ac working in the room. They didn't have another room , and do to my allergies with mold and how wet the carpet got I didn't wanna risk staying in that room. The carpet would need to be cleaned and the AC replaced. The manager seemed to not care and tried telling us that he wasn't able to refund us. Then he came up to our room and basically started arguing with us that the room is fine. Well the cleaners had already been buy and removed the stack of wet towels and cleaned up our room. The manager insisted that the room is fine and we must be mistaken. I had to raise my voice and actually Start yelling at this guy in my room as he wouldn't quit. We had asked more than 7 times at this point to just refund the the room or switch us to another one. They wouldn't do either. Finally after 15 mins of arguing , he said he would refund us and let us leave. This manager was an East Indian man, and was extremely unpleasant to deal with. Also the guest services lady behind the front desk was extremely rude and was rolling her eyes at me when I asked for a manager. At $300 a night you would expect more. This will be the last time we ever stay at this hotel..the service was atrocious and definitely need some customer service tips. This room needs repair and should never have been rented. There will for sure be mold in the carpet if they don't repair the damaged air conditioner. This was in room 1417 so don't stay in that room if you do decide to even stay at this hotel after reading my review. This hotel and...